Note: The job is a remote job and is open to candidates in USA. Passport is seeking a 3PL Operations Associate to support the daily execution, visibility, and accountability of its third-party warehouse network. The role monitors partner performance, investigates operational issues, analyzes data, improves reporting and workflows, and supports scalable logistics operations.
Responsibilities
- Own daily operational monitoring across multiple 3PL partners using KPIs, dashboards, and reports
- Monitor 3PL performance against SLAs and hold partners accountable through data-driven communication and consistent follow-up
- Investigate operational issues across systems, carriers, and warehouses, documenting root cause and resolution
- Analyze large data sets using Excel and other reporting tools to identify trends, anomalies, performance gaps, and opportunities for operational improvement
- Build, maintain, and continuously improve recurring reports and dashboards, ensuring data accuracy, timeliness, and actionable insights
- Communicate clearly and confidently with internal teams, 3PL partners, carriers, and customers
- Present operational findings, trends, and recommendations to internal stakeholders and external partners
- Independently manage daily priorities and task lists with minimal direction
- Identify manual or repetitive tasks, recommend automation opportunities, and help implement scalable operational workflows and SOPs
- Support ad hoc operational initiatives and peak-period execution
Skills
- 3+ years of experience in supply chain, logistics, operations, or a related field
- Full professional proficiency in English (written and verbal), with strong communication skills
- Strong Excel skills, including working confidently with large data sets, formulas, filters, and pivot tables
- Comfortable presenting operational updates and performance data to partners or clients
- Highly organized, detail-oriented, and able to manage multiple workstreams at once
- Self-starter who takes initiative and thrives in a low-supervision environment
- Strong problem-solving skills with the ability to assess issues and move toward resolution
- Process-oriented, with the ability to understand how systems, data, and workflows connect
- Continuously looks for opportunities to automate repetitive work and improve operational efficiency
- Adaptable and able to quickly understand and implement process changes
- Positive, collaborative team player with a strong sense of ownership
- This role requires West Coast–based working hours and location. (California preferred)
- Preferred Working Hours: 8:30 AM to 5:30 PM PT, Monday through Friday. Schedule may be adjusted based on business needs
- Strong Excel proficiency is required for reporting, KPI tracking, and data analysis
- Occasional travel may be required based on business needs
- Experience working with large operational datasets, KPI reporting, and performance analysis is preferred
- Previous experience working with third-party logistics (3PL) providers is a plus, but not required
- Experience identifying and implementing workflow automations is a plus, but not required
- Experience with Zendesk is a plus, but not required
Company Overview
Company H1B Sponsorship