We are sharing a specialised remote consulting opportunity for experienced 211 Specialists, Information & Referral Specialists, and Benefits Navigators with strong expertise in government services, public benefits, community resource navigation, and direct public assistance to contribute their professional knowledge to advanced AI training and evaluation initiatives.
Selected professionals will review realistic public assistance inquiries, develop structured evaluation criteria, and assess AI-generated responses for accuracy, completeness, and practical usefulness. The work combines frontline public service experience with benefits navigation, referral assessment, and written feedback to improve how AI systems respond to questions about government programmes and community resources. Prior experience with AI training projects is not required.
Key Responsibilities
Public Service Inquiry Review
Review sample questions concerning government services, public benefits, and community assistance programmes
Evaluate whether inquiries accurately reflect questions commonly received by 211 information and referral services
Identify unrealistic scenarios, unclear requests, and missing context in sample caller questions
Apply frontline public assistance experience to assess the relevance and authenticity of service inquiries
Recommend improvements to ensure questions reflect practical information and referral situations
Public Benefits & Community Resource Evaluation
Assess the relevance of government programmes, public benefits, and community resources to different caller needs
Identify appropriate referral information and practical next steps for common public assistance scenarios
Evaluate whether suggested resources address the caller's stated circumstances and service requirements
Apply working knowledge of community assistance systems and public benefit navigation practices
Review guidance for completeness, accuracy, and usefulness to members of the public
AI Response Assessment & Quality Review
Evaluate AI-generated responses to questions about public services and community resources
Identify factual inaccuracies, missing referral information, outdated guidance, and incomplete explanations
Assess whether responses provide actionable information appropriate to the caller's circumstances
Review the clarity, relevance, and practical usefulness of AI-generated assistance
Apply professional judgement to identify opportunities for improving response quality
Evaluation Rubrics & Answer Standards
Develop structured rubrics defining the elements of a correct and complete response
Establish criteria covering accurate information, relevant referrals, and appropriate next steps
Assess AI-generated answers consistently against documented evaluation standards
Explain why responses satisfy or fall short of established quality requirements
Contribute practical service navigation expertise to the development of reliable AI evaluation methods
Written Feedback & Project Collaboration
Document response errors, omitted information, and recommended improvements
Provide clear, precise written explanations of evaluation findings
Communicate practical insights based on direct experience assisting members of the public
Complete assigned reviews independently within an asynchronous project environment
Collaborate with the project team through structured written feedback and evaluation submissions
Ideal Profile
Professional experience as a 211 Specialist, Information & Referral Specialist, Benefits Navigator, or in a closely related public assistance role
At least 1 year of regular, high-volume public contact experience through telephone, chat, or in-person assistance
Demonstrated experience answering public inquiries concerning government services and community resources
Working knowledge of public benefits programmes, eligibility-related questions, and referral procedures
Familiarity with community assistance organisations and information and referral practices
Ability to identify appropriate resources and explain practical next steps for service users
Strong understanding of common questions and challenges encountered by individuals seeking public assistance
Ability to recognise inaccurate, incomplete, or outdated public service guidance
Excellent written communication skills, with an emphasis on clarity, precision, and actionable feedback
Strong attention to detail and ability to apply consistent evaluation standards
Experience conducting needs assessments or providing crisis intervention support is advantageous
Familiarity with community resource databases and service directories is preferred
Experience preparing informational guides, service scripts, or training materials is beneficial
Experience supporting diverse populations, including rural communities and Spanish-speaking service users, is advantageous
Ability to work independently and communicate effectively in an asynchronous remote environment
Strong organisational skills and the ability to complete structured review assignments accurately
Must be based in the United States
Availability to begin promptly and commit 10–20 hours per week
Prior experience with AI model training or evaluation projects is not required
Engagement Details
Freelance / contract engagement
Fully remote — United States only
Compensation: $30–$40/hour
Expected Commitment: 10–20 hours per week
Project Duration: Short-term engagement
10 available openings
Availability: Candidates should be prepared to begin promptly
Experience Requirement: At least 1 year of regular, high-volume public contact experience
Professional Background: 211 information and referral services, public benefits navigation, or related community assistance roles
Technical Focus: Government services, public benefits, community resource referrals, evaluation rubrics, and AI response quality
Responsibilities will include reviewing realistic caller questions, defining response standards, and evaluating AI-generated guidance
Deliverables will consist of structured assessments, written evaluation criteria, and actionable feedback
Work will be conducted remotely through asynchronous collaboration with the project team
Experience with community resource databases, needs assessment, or public assistance training materials is particularly relevant
Previous experience with AI training projects is not required
About the Platform
This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.
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