Note: The job is a remote job and is open to candidates in USA. PTR Global is recruiting for a client building next-generation fiber broadband infrastructure and expanding high-speed connectivity across the United States. The Embedded AI Engineer will partner with IT and Network Operations to identify, develop, and deploy AI-powered solutions for network monitoring, maintenance, performance optimization, capacity management, automation, and operational efficiency.
Responsibilities
- Partner with IT and Network Operations teams to understand monitoring, maintenance, incident management, and operational workflows
- Identify and prioritize opportunities where AI can improve network visibility, operational efficiency, performance, and reliability
- Build and deploy AI-powered automations, RAG applications, agents, copilots, and internal productivity tools
- Develop solutions that support network monitoring, alert management, root-cause analysis, capacity planning, and load balancing activities
- Create intelligent tools that help teams identify trends, predict issues, and accelerate issue resolution
- Collaborate with Data Engineering and AI teams on enterprise-scale platforms and shared data initiatives
- Coach stakeholders on effective use of Microsoft Copilot, Claude, ChatGPT, and emerging AI technologies
- Measure adoption, quality, and business outcomes and continuously improve delivered solutions
- Reduce manual effort through workflow automation, reporting enhancements, and operational intelligence capabilities
- Identify scalable AI use cases that can be leveraged across additional technology and operational functions
Skills
- Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or a related discipline, or equivalent practical experience
- 1 to 3 years of experience developing software, analytics, automation, data, or AI-based solutions
- Hands-on experience with LLMs, prompt engineering, RAG, AI agents, or automation workflows
- Strong proficiency in Python
- Working knowledge of SQL and experience working with structured datasets
- Ability to take solutions from concept through deployment and user adoption
- Strong communication skills and the ability to build relationships with technical and non-technical stakeholders
- Self-starter mindset with comfort operating in fast-paced and ambiguous environments
- Strong analytical, problem-solving, and critical-thinking skills
- Enthusiasm for learning technology operations, network infrastructure, and business processes
- Experience in network operations, network monitoring, IT operations, telecommunications, or NOC environments
- Experience supporting broadband, fiber, telecommunications, infrastructure, or large-scale technology environments
- Experience with Azure, Snowflake, cloud platforms, monitoring tools, or operational analytics environments
- Experience with change management, training, enablement, or technology adoption initiatives
Company Overview