Note: The job is a remote job and is open to candidates in USA. MarketSource is a sales and customer experience partner that helps leading brands bring products, services, and experiences to customers. The Inside Sales Associate will handle inbound and outbound customer interactions, present solutions, address concerns, and drive sales while working remotely from home.
Responsibilities
- Handle inbound and outbound sales calls while delivering a positive customer experience
- Present products, services, and promotional offers using approved scripts or customized presentations based on customer needs
- Build rapport, answer questions, address concerns, and overcome objections to help customers make informed purchasing decisions
- Accurately collect, verify, and update customer information in company systems
- Maintain expert knowledge of products, pricing, promotions, and upsell opportunities
- Meet and exceed sales goals, quality standards, and productivity expectations to maximize bonus opportunities
- Document customer interactions and escalate complex issues when appropriate
Skills
- High school diploma or GED
- Flexibility to work weekends and varying schedules as needed
- Reliable high-speed internet service through a wired broadband provider (minimum 100 Mbps download / 20 Mbps upload); cellular hotspots and wireless-only connections are not permitted
- Dedicated private workspace with a door that can be closed and secured during working hours
- Comfortable using multiple systems and web-based tools, including Microsoft Office
- Ability to participate on camera for meetings and training
- Ability to read scripts aloud clearly, accurately, and with proper enunciation
- Strong communication and customer service skills
- Ability to navigate customer conversations with confidence and professionalism
- Comfortable working in a fast-paced, goal-driven environment
- Ability to maintain accuracy while managing multiple tasks
- Previous sales, customer service, retail, or call center experience
- Experience meeting performance or productivity goals
- Bilingual skills (English, Spanish, French, or other languages, depending on program needs)
Benefits
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Company Overview