Note: The job is a remote job and is open to candidates in USA. Lifted, an Upwork Company, is seeking a Research Operations Associate to support their UX Research team. The role involves managing participant recruitment, coordinating research studies, and improving Research Operations processes.
Responsibilities
- Manage the end-to-end participant recruitment process for UX research studies, with a strong focus on B2B and employer participants
- Source, screen, schedule, and communicate with research participants
- Coordinate participant NDAs, research-session logistics, and incentive payments
- Manage multiple research projects and recruiting workflows simultaneously
- Communicate proactively with researchers about recruiting challenges, participant availability, and study risks
- Recommend alternative participant-recruiting approaches when the initial strategy is not producing sufficient results
- Partner closely with UX researchers to understand study requirements and support the research lifecycle
- Lead the migration of a Google-based UX research repository to Dovetail
- Support research repository organization, maintenance, and thematic analysis
- Serve as a liaison between Research Operations and UX Research stakeholders
- Identify opportunities to improve Research Operations processes using design thinking and continuous-improvement practices
- Create participant-recruiting resources, templates, and best-practice guidance for researchers
- Coordinate with Legal and Policy stakeholders on participant compliance and approval requirements
- Support UX research vendor management, procurement activities, and budget tracking
- Help onboard new UX researchers and promote consistent Research Operations practices
Skills
- 1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels
- Experience recruiting participants, preferably for UX research studies
- Experience coordinating schedules, calendars, and multiple concurrent projects
- Understanding of or demonstrated interest in UX Research and Design Thinking
- Strong Agile and Jira experience
- Experience using calendar management and scheduling tools
- Experience using online collaboration tools
- Experience using Qualtrics or an equivalent survey platform
- Strong written and verbal communication skills
- Excellent organizational and multitasking skills
- Strong project coordination and attention to detail
- Strong relationship-building and stakeholder-management skills
- Collaborative, curious, empathetic, proactive, and self-driven working style
- Direct Research Operations experience
- Experience recruiting B2B or employer participants
- Experience using Dovetail
- Experience supporting research repository management or migration
- Experience supporting thematic analysis
- Vendor-management or procurement experience
- Budget-tracking experience
- Experience coordinating with Legal or Policy teams
- Knowledge of UX research methodologies and participant-recruiting best practices
- Experience onboarding UX researchers or creating Research Operations resources
- Enterprise experience strongly preferred
Company Overview