Job Description:
• Design, develop, deliver, and continuously improve training programs, communications, operational documentation, and change management initiatives supporting Sirva operations and strategic client accounts
• Serve as a liaison between Account Management, Operations, Learning & Development, and client stakeholders
• Develop, coordinate, and facilitate onboarding and ongoing training programs for consultants, CXO teams, and operational stakeholders
• Facilitate instructor-led, virtual, and self-paced learning solutions
• Measure training effectiveness through surveys, participant feedback, and operational performance trends
• Maintain training calendars and ensure timely delivery of required learning programs
• Develop and maintain training materials, process documentation, job aids, operational guides, presentations, and client-facing collateral
• Ensure materials meet client branding, formatting, language, and quality standards
• Perform quality reviews for accuracy, consistency, completeness, and alignment
• Produce client-ready presentations and communications
• Support operational and client-driven initiatives from planning through implementation and post-launch adoption
• Coordinate stakeholders, dependencies, timelines, communications, and training activities for new process rollouts
• Facilitate lessons learned reviews and identify risks, gaps, and improvement opportunities
• Identify opportunities to improve training effectiveness, operational consistency, and employee productivity
• Leverage emerging technologies, AI tools, learning platforms, and automation solutions
• Monitor training metrics and operational feedback to recommend process improvements
• Support governance activities related to training documentation and change implementation
Requirements:
• Exceptional attention to detail with demonstrated ability to deliver highly accurate, polished, and professional work products
• Strong organizational skills and project coordination with ability to manage multiple competing priorities
• Ability to anticipate dependencies, risks, and downstream impacts of operational changes
• High level of accountability and ownership for deliverables
• Ability to work independently while collaborating effectively across global teams
• Strong presentation, facilitation, and communication skills
• Ability to develop and deliver high-quality client-facing communications, training materials, and presentations
• Experience using AI-enabled productivity tools, Microsoft Copilot, learning technologies, and digital content platforms
• Experience supporting large, complex client accounts preferred
• Minimum 5 years’ experience in Relocation Operations strongly preferred
• Experience with both US Domestic and Global Operations preferred
• Experience with project implementation and operational change management
• Bachelor's Degree preferred
Benefits:
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• FSA/HSA
• Employer HSA Match
• Life & Disability Insurance
• Paid Time Off
• Volunteer Time Off
• ID Theft Protection Plan
• Comprehensive benefits package