Position Details:
Exempt Salaried position based upon experience; weekly salary broken down
hourly for invoicing purposes only.
Long term contract with possible contract extension or hire
Standard work hours: Mon-Fri mainly. Hours of support varies. Does
occasionally include nights/weekends.
Location: Telecommuter anywhere in the U.S.
Client Addendum will need to be followed. Copy will be provided at the time
of candidates offer acceptance.
Essential Functions:
Must have the ability to understand and translate business requirements into
engineering and or implementation details.
Ability to manage Network technical/engineering/implementation resource tasks
and service delivery. This includes FTE/FTC/vendors and partners.
The candidate must have excellent client interfacing skills,
vendor/third-party resources, strong verbal and written communication skills
and ability to work with all levels of management. Candidate should have
experience operating with colleagues across different time zones with a
flexible approach to working hours (ability to work varied hours and weekends
a must) in order to successfully interact and communicate on a global level)
if needed.
Accountable to manage the “end or end” successful technical or solution
delivery of assigned tasks partnering with Network engineering/implementation
teams, program/project manager or directly with the requestor.
Takes direct accountability for the engineering resources and all assigned
work tasks. Is accountable for the STI/Release and Deployment tasks (prior
to; up to, during and post the change window through Production Day-One).
Develops, tracks, reports and manages engineering delivery tasks.
Anticipates and proactively resolves issues and conflicts within and between
engineering delivery work-flows and all other stakeholders.
Provides regular and pro-active status to STI/Release and Deployment
management. Anticipates issues and reports them to STI/Release and Deployment
management. Escalates as needed or as appropriate.
Advocate on behalf of CTO Operations/STI; ensures we communicate/report
statuses, issues, positions effectively and in a clear way.
Works with the various program/project managers to establish
release/impact/risk trackers and calendars for the work they are accountable
for. Work with other program/project managers and the engineering and
delivery teams (i.e. field services) to understand internal/external and
associated dependencies. Reacts to them proactively and effectively.
Responsible report and monitor progress against the release calendar;
communicate release details and schedules to the stakeholders as required.
Proactively manage conflict.
Identifies and/or challenges schedules that could create conflicts;
evaluates all recommended changes and ensures implementation schedules do
not interfere with business operations/other changes.
Works with engineering/implementation to ensure that all the necessary
documentation has been successfully completed for each release and task.
Works with engineering/implementation to raise Request for Change (CRQ) for
engineering specific changes. Ensures appropriate change details are
documented.
Reviews change requests for completeness, from description, documentation,
risk/impact, and post-implementation
Participate in the change management board; conducts release readiness
reviews as appropriate.
Arranges and facilitates appropriate post-implementation review activities
if/as needed
Maintains 100% compliance to all firm-wide Change Management policies (pre,
during and post change).
Participates in incident and problem analysis for possible consequences of a
change and its implementation.
Education Requirements:
High school diploma or GED equivalent required.
Bachelor’s degree in engineering, computer science, business or a finance
related field/technical training or equivalent experience preferred.
Experience Requirements:
Minimum 8+ years experience required in a Technical role supporting network
project/programs.
Industry Certifications in PMP, ITIL are strongly preferred, technical
certifications such as CCNA are a plus. Experience with Change Management and
CAB processes and procedures a must.
Strong background in IT service delivery role.
Financial services (Insurance, Banking, Investment banking), is a plus.
Ability to be nimble and flexible; prioritize work load, proactively react to
issues and consistently react to shifting deadlines.
Ability to create meaningful data that contributes to the Change Management
and Service Delivery processes.
Other Qualifications, Skills & Certifications:
Competencies
Leadership; be a self-starter, self-directed and shows initiative.
Focused on execution, delivery and commitment to dates. Ability to work in
a high paced environment.
Can manage risk; is a good decision maker.
Understands the big picture; can relate to the firm’s strategy and actions
and how they support our business results.
Demonstrates ownership: Is accountable and influence/can hold others
accountable (professionally).
Strong written and verbal communications skills. Ability to communicate and
influence upward as well as laterally.
Organized and detail oriented.
Have a strong technical acumen.
Experience in planning, directing and coordinating projects to ensure on-time
completions using the Project management life cycle
Project positive attitude while establishing effective professional
relationships
Create and maintain fluid and effective project schedules
Proactively handle project issues and/or risks
Ability to partner with others for the good of the initiative.
About Us:
Black Box is a leading technology solutions provider. Our mission is to
accelerate our customers’ business by valuing relationships with our team
members, clients and stakeholders. By continuously growing our knowledge, we
remain relevant in the market and are in a superior position to help customers
design, deploy and manage their IT infrastructure. Through our values, such as
innovation, ownership, transparency, respect and open-mindedness, we deliver
high-value products and services through our global presence and 2,500+ team
members in 24 countries and growing. Black Box is a wholly-owned subsidiary of
AGC Networks.
Visit bboxservices.com to learn more.