This role will be remote, and can be based out of Arizona, California,
Colorado, Idaho, Montana, New Mexico, Nevada, Oregon, Utah, Texas, Washington,
and Wyoming for external candidates.
NeighborWorks as a Company and an Employer
For nearly 50 years, Neighborhood Reinvestment Corporation, a congressionally
chartered national nonprofit known as NeighborWorks® America, has strived to
make every community safer and more prosperous. Our network of excellence
includes nearly 250 nonprofits in every state, the District of Columbia, Puerto
Rico, and on Native lands. NeighborWorks offers grant funding, peer exchange,
technical assistance, evaluation tools, and access to best-in-class training as
the nation’s leading trainer of housing and community development professionals.
NeighborWorks network organizations build homes and apartments, expanding the
supply of affordable housing in every community; provide financial counseling
and coaching that increases self-sufficiency; encourage resident leadership; and
collaborate with local stakeholders in the areas of health, economic
development, employment, and education.
Caring for communities starts with caring for our internal community, our staff.
Picture yourself in a collaborative and diverse hybrid environment surrounded by
colleagues who challenge, encourage and inspire you. This opportunity offers an
impressive total rewards package that includes a 401(k) match of up to 12%, 11
paid holidays, generous leave (including 40 hours of paid volunteer time) and
industry-leading benefits. Start your career with NeighborWorks America and take
advantage of our Staff Training and Education Program (STEP), designed to
support continued learning and professional development. Our benefits are
designed to support staff holistically, enabling them to give their best in both
work and life.
We are a mission-based organization committed to building a high-performing work
culture, guided by the following core values:
We hold ourselves and each other accountable.
We act with integrity.
We lead with curiosity.
We pursue excellence with courage.
We respect, honor and celebrate each other.
We collaborate with purpose.
Work at a Glance: Relationship Management and Capacity Building.
Position Summary and Essential Responsibilities:
The NWA (Senior) Relationship Manager (RM) role is pivotal within the
organization, focusing on serving a portfolio of network organizations (NWOs)
and ensuring a deep understanding of their operations and needs. This position
works closely with a team of relationship managers, other staff, and regional
leadership in support of the region’s entire portfolio of NWOs. The following
responsibilities and qualifications are associated with this position:
Portfolio Management: (Sr.) RMs oversees a portfolio of network
organizations. This involves developing a comprehensive understanding of each
organization's mission, goals, challenges, needs, establish and maintain
relationships with executive leadership, board members, partners, and
stakeholders of network organizations through in-person and virtual
engagements.
Expertise in NW Services and Products: (Sr.) RMs are experts in the services
and products offered by NeighborWorks America. This knowledge helps them
guide network organizations in utilizing these resources effectively,
including brokering connections to the tools, resources, and subject matter
experts available across NeighborWorks America and network organization
peers.
Data-Driven Decision Making: Utilize data compiled by NW, along with market
and industry analysis, to make informed decisions on how best to support the
organizations in their portfolio.
Customer-Centric Approach: (Sr.) RMs are resourceful and innovative in their
efforts to support network organizations, ensuring a customer-centric
approach in their interactions and solutions.
Strategic Thinking: Critical thinkers who strategically plan and implement
capacity-building strategies to strengthen the performance of organizations
in their portfolio.
Organizational Development Expertise: (Sr.) RMs have deep expertise in
understanding various non-profit business models and implementing strategies
to enhance organizational performance and sustainability.
Performance Assessment: (Sr.) RMs assist network organizations in preparing
for performance assessments and work on developing action plans based on
assessment results.
Board Management: Work directly with non-profit boards of directors, assess
their performance, facilitate board training, and engage in strategic
planning activities.
Funding Evaluation: (Sr.) RMs review and evaluate funding requests from
network members, ensuring alignment with organizational goals and objectives.
Strategic Visioning: Collaborate with NWOs in strategic thinking and
visioning beyond compliance remediation, helping organizations plan for
long-term success and impact.
This remote position reports to the regional Senior Director, and the candidate
must be physically located in one of the following states: Arizona, California,
Colorado, Idaho, Montana, New Mexico, Nevada, Oregon, Utah, Texas, Washington,
Wyoming and NeighborWorks America corporate and field locations.
Required Minimum Qualifications:
(a) Education: Bachelor’s Degree in Business Administration, Public
Administration, Nonprofit Management, Community Development, Urban Planning,
Finance, Organizational Development, or a related field. Applicable experience
may be considered in place of education.
(b) Experience: 5-7 years of related professional or personal experience in
community development, affordable housing or the non-profit management field for
Relationship Manager, and 8+ years of experience for a Sr. Relationship Manager
designation.
(c) Licenses, Certifications: N/A
(d) Competencies, Knowledge, and Skills & Abilities:
Nonprofit Management and Board Governance Experience: Candidates should have
professional or personal experience in nonprofit/organizational management
and board governance, including understanding fiduciary responsibilities,
strategic roles of boards and executive leadership.
Specialized Expertise: Demonstrated experience in areas such as real estate
development, asset management, homeownership, lending/Community Development
Financial Institutions (CDFIs), financial management, resource development,
organizational management, or board governance is highly valued.
Outcome-Based Performance Measurement: Advanced experience in developing
outcome-based performance measurements is necessary to assess the
effectiveness and impact of programs and initiatives.
Financial Analysis: Experience in evaluating and analyzing financial
statements is required to assess the financial health and sustainability of
organizations within the portfolio.
Communication Skills: Excellent written, auditory, and oral communication
skills are essential for effectively communicating program results,
facilitating meetings with NW staff and network directors, and engaging with
program staff and directors.
Technical Assistance: Experience in delivering technical assistance in asset
management, affordable housing, or real estate development is beneficial.
Cultural Competence: Ability to interact effectively with people of diverse
cultures and socio-economic backgrounds.
Technical Proficiency: Proficiency with Microsoft Office applications
(Outlook, Word, Excel, PowerPoint, and Access) is required for documentation,
reporting, and data analysis.
Project Management: Demonstrated project management skills and multitasking
abilities are necessary for handling multiple projects with diverse
deliverables.
Initiative-taking and Collaborative: Must be initiative-taking, able to work
independently as well as collaboratively with colleagues and network members
and possess a strong customer-service orientation.
(e) Technology:
Proficiency with Microsoft Office applications (Outlook, Word, Excel,
PowerPoint, and Access) is required for documentation, reporting, and data
analysis.
(f) NeighborWorks America Staff are expected to demonstrate excellence in the
following:
Sensitivity to racial, gender, sexual orientation, and cultural differences.
Effective, respectful, and timely communications with internal and external
stakeholders.
Listening effectively, seeks and accepts feedback well.
Effective teamwork.
Analytic, thoughtful, and strategic thinking.
Considering the mission, objectives, and goals of NeighborWorks and
demonstrating an understanding of the impact of her/his/their decisions and
behavior on the organization.
Preferred Qualifications:
Demonstrated expertise in affordable housing real estate development across
single-family, multifamily, community land trust, and manufactured housing
models
Strong experience in comprehensive community development, lending, capital
strategies, and broader economic development
Working knowledge of affordable housing trends in the Western Region
footprint
Working Conditions:
(a) Travel: Work is performed both in field and office settings, requiring
extensive travel and frequent overnight absences from an employee's place of
residence. Approximately 50% travel.
(b) Others:
Work is performed as part of a team of relationship managers and other staff
with considerable independence under the general direction of the regional
management.
Work is reviewed through individual conferences and customer feedback.
For external applicants, this position requires residency and travel within
the following states- California, Arizona, Colorado, Idaho, Montana, New
Mexico, Nevada, Oregon, Texas, Utah, Washington, and Wyoming. You must
reside within one of these states OR have plans to relocate to be considered.
(c) Remote work environment with extensive travel
Salary Range:
Relationship Manager (5-7 years of experience) - $72,000-$100,000
Senior Relationship Manager (8+ years of experience) - $78,665- $110,700
The salary offered for the role will be based on a variety of factors, including
geographic location, internal equity, and the candidate’s
qualifications/professional experience.
Special Provisions: N/A
Requisition Close Date: November 10, 2026, 5 p.m. ET
The use of artificial intelligence (AI) tools is strictly prohibited as
candidates seeking employment with NeighborWorks America engage in our interview
process. Prohibited uses of AI include but are not limited to, drafting and
submitting misleading resumes, using or referencing AI-produced answers during
any portion of our interview process, or using an AI notetaking tool. Candidates
are welcome to take notes, but using AI is not permitted. Prohibited use of AI
during the interview process will result in immediate disqualification. In
compliance with the American with Disabilities Act, NeighborWorks America will
consider reasonable accommodations requested by candidates seeking employment
with our organization.