Title: Regulatory Complaint Specialists
Location: Cincinnati, OH / Remote
Reg E Experience required.
Job Title: Regulatory Complaint Specialist
Job Requirements
5 years of customer service experience
Exceptional written skills with the ability to communicate with all levels of executive management.
Ability to handle and resolve conflict positively and in a calm, professional manner.
Demonstrated ability to work well in a fast-paced work environment.
Committed to providing objective and unbiased analysis of work production.
Ability to work both independently and in a team environment.
Demonstrate good follow-up and follow-through techniques.
Ability to explain a complex process in an easy-to-understand manner.
Must be able to exercise discretion and independent judgment with minimal supervision
Excellent organizational skills.
Intermediate level of knowledge/expertise with PC hardware and software (Word, Excel, Access and PowerPoint).
Ability to efficiently learn and navigate new systems and processes.
Must achieve and maintain Escalated Call Certification.
Preferred
1 year experience with Dispute Analyst/Investigation background
3 years of regulatory, compliance, legal, audit, risk management or other relevant experience (e.g., resolution of customer complaints)
Bachelors degree in Business or related field
Knowledgeable in bank and deposit compliance regulations (e.g. Regulation E and UDAAP)
Understanding in the areas of electronic funds transfer systems, reconciliations, chargebacks, regulations, and disputes related to the US banking system.
Ability to speak and type fluently in English.
Bilingual skills (English/Spanish) a plus