Description
The Regional Vice President is responsible for the entire operation of all stores within their assigned region including the planning operational improvements through business process execution & store accountability to performance targets. They also lead, coach, and counsel all District Managers to attain the region’s financial goals.
Responsibilities
Essential Functions:
- Develop District Mangers to become culture change leaders who produce high performance stores and teams that provide a consistent 5-star Guest experience.
- Drive results through the guidance and leadership to District Managers to achieve or exceed performance targets.
- Monitor and measure execution of key business processes and develop action plans when performance targets are not being achieved.
- Lead the District Managers by ongoing store visits, verbal communications, timely feedback, positive reinforcement, establishing goals, creating development and career plans, and continuously stretching performance.
- Ensure District Managers are focused on the priorities of the business and are recruiting, hiring, training, and mentoring their teams within each service center to maximize results.
- Provide sales leadership to ensure all selling standards and expectations are being met.
- Hold District Managers accountable for meeting performance targets, goals, and safety and operational compliance.
- Execute recruitment and training strategies to ensure the process is in place to attract and maintain operational talent, and service centers are staffed for maximum efficiency.
- Ensure payroll controls are being managed and utilized to control costs and maximize profitability.
- Consistently focus the team on the goals, strategy, and vision of the company by translating and communicating organizational values and goals
- Function as a liaison between leadership and functional departments within organization such as Human Resources, Finance, Marketing, etc.
- Ensure service centers are providing exceptional customer service and respect.
- Deliver regional business results by coaching, counseling, and performance managing teammates – and assisting service center managers to do the same; plan, monitor and appraise job results; implement and enforce systems, policies, and procedures.
- Maintain an in-depth and complete knowledge of competitor activity within the region and the automotive industry.
- Perform other duties as assigned.
Management Responsibility:
- The Regional Vice President has leadership responsibility for the entire operations of all stores within the assigned region, with direct supervisory responsibilities for District Managers.
- This position operates under the direction of their Divisional Vice President.
Qualifications
Education and Experience:
- Bachelor’s degree in business, finance, or a related field with a minimum of 10 years of successful progressive management experience in the retail industry, directing multiple district managers and geographically dispersed teams in a territory with revenue of $50+M, or an equivalent combination of education and experience.
- Minimum of 7-10 years of a single unit, multi-unit, and/or area to include P&L management.
- Minimum of 7-10 years as a hiring manager to include recruiting, hiring, and promoting people.
- Must have a valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).
- Automotive service or aftermarket industry experience strongly preferred
Knowledge & Skills:
- Proven experience driving sales and motivating district and store personnel to achieve/exceed financial goals.
- Ability to develop rapport and trust with direct reports, peers, and leadership.
- Ability to embrace, lead and champion organizational change.
- Oversees the performance of multiple District Managers in up to 125 retail locations or more.
- Supports initiatives to achieve company’s vision, mission, and values to be America’s leading auto service and tire center.
- Partners with peers, Store Support Center teammates, and business partners to lead and manage the needs of the assigned area (Human Resources, Marketing, Loss Prevention, Finance, etc.)
- Self-aware, servant leader with demonstrated ability in building high performance teams that have a history of achieving operational goals.
- Proven experience with talent management including interviewing, hiring, training, counseling, and termination of teammates.
- Demonstrated expertise in performance management including coaching, setting expectations, writing and delivering performance reviews, managing disciplinary actions, conducting investigations, and holding teammates accountable for results.
- Strong understanding of Profit and Loss Statements, financial report analytics and ability to translate them into actions Delivers on commitments.
- Drives strategic partnerships with third party businesses within the area.
- Customer focus with ability to drive, train, and mentor teams to deliver exceptional service.
- Strong organization skills managing a variety of functional areas.
- Analytic and strategic thinking ability with aptitude to develop action plans utilizing data.
- Excellent written and oral communication skills across multiple platforms and audience
- Ability to apply common sense understanding to communication and be able to instruct their team in written, oral, diagram or schedule form.
- Ability to deal with problems involving several variables in standardized situations.
- Proficient with all Microsoft Office applications with the ability to learn new and existing company specific software applications.