Description
- Maintains multiple client accounts within a designated territory, by expanding relationships within the laboratory to support MCL business model.
- Dedicated client advocate to promote retention and satisfaction by driving the cross-departmental MCL staff to analyze client feedback to enhance business and operational processes.
- Provides technical onsite visits to support growth and service recovery as needed.
- Manages in-territory onboarding activities tailored to new facility’s needs.
- Establishes business relationships with client’s various laboratory and pathology departments.
- Develops an extensive understanding of each client by establishing long standing relationships and identifying key decision-makers.
- Onsite training expert for electronic applications and navigating MCL’s products and services.
- Contributes to strategic initiatives for clients as outlined with territory, operational and business teams.
- Assists and supports outreach initiatives.
- Identifies and promotes opportunities to improve test utilization.
- Provides education and is a liaison to the client contacts to MCL/DLMP subject matter experts.
- Actively promotes test campaigns, projects and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support.
- Gathers insights from clients as requested by internal work groups.
- Brings value to clients by tailoring interactions and messaging to fit the client’s needs and objectives.
- Remains accessible to clients and internal staff for timely response and engagement.
- The RSR should coordinate the deployment of Mayo resources in an efficient and effective manner, while escalating feedback and issues appropriately.
- Must be comfortable working in a fast-paced ambiguous environment.
- Practices and promotes teamwork and communication.
- Documents client interactions.
- Remains in good standing with all Mayo Clinic and MCL policies and procedures.
- Candidate must live within the Territory of support, relocation is not offered: Missouri & Kansas
- This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this role.
- Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.
- 2-year commitment to the role is required.
Qualifications
- Requires a bachelor's degree in business or science and 5 years of clinical laboratory experience in a hospital setting are required.
- Additional Qualifications:
- Master’s degree, and/or accreditation by a national agency (MT, CLS, MLS, MB, CG, MP or HTL) preferred.
- Leadership, management, and/or Outreach experience desired.
- Good human relations and communications skills.
- High level of technical competence and confidence.
- Must be adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments.
- Customer focused.
- Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects.
- Decision making and problem-solving ability.
- Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, and professional manner, keeping a positive and courteous tone.
- A valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation.
- 80% travel is required.