Abode Property Management, one of the largest and effective nonprofits working
to end homelessness in the Bay Area, is seeking a Regional Property Operations
Supervisor to oversee supportive housing communities within Santa Cruz, Santa
Clara, and San Mateo Counties, and South Bay Subregions.
About Abode:
At Abode, we believe everyone deserves a safe and stable place to call home. Our
mission is to solve homelessness through housing and supportive services that
help individuals and families achieve stability and independence. Grounded in
the Housing First model, we meet people where they are and provide
individualized support based on their needs, goals, and strengths. When you join
Abode, you’re not just taking a job, you’re becoming part of a team creating
meaningful change in our communities and a commitment to lasting housing
stability.
Our Values:
We start with dignity, take smart risks, be transparent, solve for today and
tomorrow, and spark each other’s strengths in everything we do!
The Diverse Culture:
We believe that we make better decisions and provide quality services when our
workforce reflects the diversity of the communities in which we operate. People
of color make up nearly 70% of our workforce and we strive to recruit and retain
employees from all backgrounds.
About The Role:
The Regional Property Operations Supervisor Region 2, is a key leadership role
within the centralized Property Operations HUB, responsible for overseeing
day-to-day property operations across a regional portfolio of affordable and
supportive housing communities within Santa Cruz, Santa Clara, and San Mateo
Counties, and South Bay Subregions. This role provides direct supervision and
operational leadership to Resident Relations Managers (RRMs) and ensures
consistent execution of property operations standards, housing retention
strategies, resident experience, and site-level performance based on key
performance indicators (KPIs). In alignment with APM’s centralized model, this
position partners cross-functionally with the Occupancy & Leasing HUB,
Recertification HUB, Rent & Revenue Management HUB, and Facilities & Maintenance
to ensure seamless service delivery, regulatory compliance, and portfolio
performance. The Regional Property Operations Supervisor is accountable for
operational consistency, staff performance, resident stability, and property
condition, while supporting the Regional Director in driving portfolio-wide
KPIs.
How You Make An Impact:
Staff Leadership & Supervision
Directly supervise, coach, and develop Resident Relations Managers (RRMs)
across assigned properties.
Establish clear expectations for resident engagement, lease enforcement, and
housing retention practices.
Conduct regular 1:1 meetings, performance evaluations, and development
planning.
Support hiring, onboarding, training, and progressive discipline in
collaboration with HR.
Monitor overtime, review, and approve timecards and arrange for staff
coverage as needed, including during vacation and holiday periods.
Ensure staff maintain professional, trauma-informed, and culturally
responsive interactions with residents.
Promote a service-oriented culture aligned with housing best practices.
Lead regular regional portfolio meetings with RRMs.
Reinforce cross-team collaboration and open communication culture.
Model leadership behaviors aligned with APM’s expectations: approachability,
accountability, and solution-oriented problem solving.
Engage with external stakeholders (city, county, partners) as needed.
Property Operations Oversight
Ensure consistent implementation of Property Operations HUB policies, SOPs,
and service standards.
Oversee site-level operations including resident relations and issue
resolution, lease enforcement and compliance with house rules, and
coordination of unit readiness and turnover (in partnership with Facilities
and Leasing).
Monitor operational performance across properties according to key
performance indicators (KPIs) and identify risks impacting housing stability
or site operations.
Conduct regular site visits focused on: property conditions, staff
effectiveness, and resident experience and environment using resident
surveys, the property supervision and performance management tracker and/or
other assigned templates/trackers.
Drive housing retention strategies across the region in collaboration with
RRMs and service providers.
Monitor trends related to evictions, notices, behavioral lease violations,
and resident escalations or grievances.
Partners with supportive services teams and other service providers to
stabilize residents and reduce displacement.
Ensure consistent and equitable application of lease enforcement practices.
Support Regional Director in achieving key performance indicators, including
housing retention rates, occupancy readiness, work order coordination
effectiveness, resident satisfaction and complaint resolution timelines.
Analyze operational data and trends to inform decision-making.
Hold RRMs accountable for performance outcomes tied to resident relations and
site operations.
Collaborate with centralized HUBs to ensure operational alignment with the
Occupancy and Leasing HUB and coordinate unit availability, leasing
readiness, turnover timelines, and support smooth onboarding of new
residents.
Collaborate with centralized HUBs to ensure operational alignment with the
Recertification HUB and ensure site-level cooperation with recertification
processes and documentation.
Collaborate with centralized HUBs to ensure operational alignment with the
Rent and Revenue Management HUB and support rent collection strategies
through resident engagement and communication and reinforce accountability
for arrears reduction at the site level.
Collaborate with centralized HUBs to ensure operational alignment with the
Facilities and Maintenance HUB and partner on work order completion, unit
turns, preventative maintenance, capital needs, and ensure site teams are
effectively communicating maintenance priorities.
Review Yardi data for accuracy/marketing/occupancy reports/housing
retention/demographic reports at regular intervals.
Monitor and provide oversight to ensure compliance with marketing plans,
selection criteria, Fair Housing and Landlord/Tenant Laws, VAWA, request for
accommodations/modifications, grievance procedures, loan agreements and/or
regulatory agreements.
Oversee collaborative efforts at the site-level during property transitions,
new lease-ups, property acquisitions, and rehabilitation projects.
Financial, Operational, & Asset Accountability
Collaborate in the development of annual operating and capital budgets,
support adherence to approved operating budgets through oversight and
approval of site-level expenditures and review of invoices tied to property
operations.
Monitor the approved operating budget and report on variances with staff.
Oversee the preparation of financial, occupancy and management reports such
as rent rolls, annual reports, welfare tax exemption data, demographics,
housing retention, vacancy or turnover reports as requested by internal or
external stakeholders.
Recommend measures to improve the fiscal performance of properties, better
serve the residents, and/or preserve the physical integrity of the
properties.
Partner with Finance and Rent & Revenue teams on variance awareness.
Ensure alignment between work completed and vendor payments in coordination
with Facilities.
Conduct routine inspections and at least twice monthly to ensure properties
are safe, clean, and well-maintained curb appeal, and units are rent-ready in
coordination with Facilities.
Identify and escalate capital needs and operational risks.
Support long-term asset preservation through proactive issue identification
and the creation of workout action plans.
Other Duties
Participate in after-hours emergency response rotation as required.
Support onboarding new properties into the centralized structure.
Contribute to continuous improvement of policies, SOPs, and operational
workflows.
Attend and complete all required agency training, meetings, and professional
development sessions in a timely manner. Demonstrate application of training
content to support compliance, operational consistency, and performance
expectations.
Engage with community stakeholders such as police, fire, city, county, and
other non-profits to enhance the mission of Abode.
Perform other duties as assigned.
How You Meet Qualifications:
High school diploma or equivalent (GED) required.
Minimum of 3 years' experience as a property supervisor in affordable or
supportive housing.
3 years' experience in direct oversight of a lease-up, acquisition
rehabilitation, or affordable housing capital improvement projects.
Current tax credit certification, CPO/COS or IREM/NCHM designation, or the
ability to obtain within 6 months of employment.
Current Real Estate License (preferred)
Knowledge of affordable housing regulations, including, but not limited to
HUD, Low Income Housing Tax Credits (LIHTC), Ta-Exempt Bonds, HOME, CDBG,
SHP, HCD, CHRP, CHFA, MHSA, and AHP.
Reliable transportation or access to a vehicle is required to work in an
office, attend in-person meetings, and offsite events.
COMPETENCIES:
Excellent verbal & written communication, organizational, interpersonal,
supervisory, and time management skills.
Strong analytical and problem-solving skills with meticulous attention to
detail.
Ability to work independently and collaboratively with teams.
Ability to analyze and prioritize complex situations, policies and
procedures, laws, regulations, and exercise good judgment while completing
required duties.
Thorough knowledge of fair housing and tenant-related laws.
Ability to speak, read and write a second language such as Spanish,
Vietnamese, Tagalog, or Mandarin/Cantonese preferred.
Proficiency in Microsoft Office programs, systems, platforms, Smartsheet, and
Yardi or other Property Management software.
Ability to learn and use required mobile devices and business-related
applications.
Outstanding communication skills and high degree of emotional intelligence,
cultural humility, with a proven track record to build and maintain effective
relationships with a wide variety of internal and external contacts with
integrity; respect for confidentiality.
Ability to work with diverse populations, including people with various
disabilities.
WORK CONDITIONS / ENVIRONMENT:
Position Classification: This position is classified as formally remote. A
standard fully remote work stipend will be provided.
Must be able to work in a shared office environment with moderate to high
noise levels with frequent contact and interruption.
Multi-level buildings with stairs and/or ramps.
Frequent travel by car throughout the county region and surrounding areas.
Work in program service environments, which may include entering housing
units or participants’ residences, program offices, non-agency offices, and
meeting areas.
Our Benefits and Perks:
Competitive Pay: $100,000-$110,000.00 (DOE)
Work Arrangement: Remote
PTO:19 days per year, increasing with tenure
Holidays: 12 paid holidays per year
Health & Wellness:
100% medical, dental and vision coverage options for employees
Agency dependent health care contribution
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Retirement Plan: 403(b) Plan w/ Employer Match & Contribution Programs
Voluntary Benefits:
Commuter Assistance
Life Insurance
Legal Services
Mission Driven Culture: Join a team that's passionate about making a
meaningful impact in the fight to end homelessness.
Notice: This description is to be used as a guide only. It does not constitute a
contract, commitment or promise of any kind. Abode Services reserves the right
to change, add, delete, upgrade, or downgrade the position as dictated by
business necessity at any time with or without notice.
Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace