Description
The Regional Operations Manager provides operational support to a large Claims region -- which may include planning, budgeting, staffing, quality control, regulatory compliance, financial management and resources allocation - to ensure regional, SBU and corporate objectives are met. Oversees large claims and implements claim handling guidelines and standards that consistently produce the highest possible technical and service quality.
Responsibilities:
Supports the Regional Claims Manager with planning, budgeting, staffing, quality control, regulatory compliance, and financial management
Manages existing and new claims-related programs for the region ensures the staff complies with policies and procedures and participates in quality control initiatives and programs in region, including market conduct exams
Gathers organizes and analyzes claims data in order to identify issues, trends and opportunities presents findings, options, and recommendations to senior management
Develops and maintains relationships with state regulators by attending regulatory meetings, insurance department visits, and participation in industry group meetings
Participates in various committees and ensures regional management is kept up-to-date on activities
Handles special projects as assigned which may include in-depth research/analysis.
Preferred Experience:
In-depth knowledge of the principles of casualty insurance, coverage interpretation, claims adjustment procedures and the law that governs contracts, torts, insurance and the rules of civil procedure
Demonstrated track record of effective verbal/written communications, organization, interpersonal and negotiation skills
Ability to quickly absorb and implement change and normally acquired through a bachelor’s degree or equivalent
Minimum of 7 years of progressively more responsible related work experience as well as proven Claims management experience; preference for Mobility Claims related experience
Advanced insurance related designations/CPCU and three to five years of supervisory or management experience preferred
Please Note: This is a Grade 16/17 range posting- dependent on experience leveling
Qualifications
In-depth knowledge of the principles of casualty insurance, coverage interpretation, claims adjustment procedures and the law that governs contracts, torts, insurance and the rules of civil procedure
Demonstrated track record of effective verbal/written communications, organization, interpersonal and negotiation skills along with the ability to quickly absorb and implement change and normally acquired through a bachelor's degree or equivalent, plus a minimum of 7 years of progressively more responsible related work experience as well as proven Claims management experience
Advanced insurance related designations/CPCU and three to five years of supervisory or management experience preferred
Travel
10%