JOB DESCRIPTION
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ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner
companies to source qualified talent for their open roles. The following
position is available to Veterans, Transitioning Military, National Guard and
Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If
you have the required skill set, education requirements, and experience, please
click the submit button and follow the next steps. Unless specifically stated
otherwise, this role is "On-Site" at the location detailed in the job post.
BGIS is seeking a Regional Operations Manager to join the team in, United
States, Remote.
BGIS is a leading provider of integrated real estate management services,
including facilities management, project management, energy & sustainability
services, strategic workplace consulting, real estate services and capital
planning. Its range of solutions, supported by efficient systems, processes, and
people, enables it to create and optimize places that work for its clients. The
team is dedicated to inspiring, better business performance and helping clients
focus on their core businesses.
The Regional Operations Manager is responsible for the effective management of a
client services operation. The position drives team engagement and client
satisfaction to ensure achievement of all requirements, collaborates on process
development and implementation, achieves service level agreements, and maintains
compliance with all regulatory, safety, and other requirements. The Regional
Operations Manager leads others positively exemplifying BGIS values.
KEY DUTIES AND RESPONSIBILITIES
People Leadership
Lead a team of Mobile Building Engineers (truck based General Trades
technicians) for the assigned region.
Lead Building Engineer team member engagement, development, performance
management, hiring and retention, and compensation recommendations.
Ensure compliance with health and safety standards in the delivery of work
through activities such as toolbox talks/safety meetings, safety training,
protective equipment, and reviewing and monitoring incidents.
Verify work is performed in accordance with all internal and external
requirements.
Provide expertise and problem-solving support to team members.
Contribute to the completion of other key initiatives as assigned.
Operations Management
Manage operational budgets with a focus on cost control and order expenditures.
Manage quality and cost performance of Service Providers delivering the full
range of soft services (i.e. janitorial, landscaping, etc) and hard services
(i.e. HVAC, electrical, plumbing etc).
Review cost estimates from Building Engineers and suppliers and oversee client
approvals as needed.
Collaborate with relevant stakeholders to review, develop, refine, and implement
processes and standard operating procedures.
Recommend and implement technologies to achieve greater efficiencies and
productivity.
Maintain current awareness and ensures compliance with all applicable
regulations and requirements including safety awareness.
Deploy Building Engineers to programs, projects, work orders, and/or assignments
and monitor for on-time and quality completion.
Drive team performance to confirm achievement of service level agreements and
performance metrics.
Achieve greater efficiencies through effective resource utilization, review of
work and re-work volume, and review and development of corrective solutions
leveraging internal solutions as applicable.
Ensures all required work tools and safety personal protective equipment
available to team members.
Manage reporting for safety incidents, infractions, or accidents immediately to
HSE team and people leader and ensure appropriate reports are filed.
Follow up on safety incidents for root cause analysis to avoid any similar
future situations.
Work with other departments for specialized support and effective service
delivery.
Investigate and resolve operational issues.
Act with high degree of urgency in resolving issues for timely resolution and
meeting or exceeding client satisfaction.
ADDITIONAL QUALIFICATIONS/RESPONSIBILITIES
KNOWLEDGE & SKILLS
Associate Degree or equivalent training or equivalent work experience.
Minimum 5 years performing job duties in a similar role with supervisory or
management responsibilities.
In depth knowledge of applicable regulatory requirements and maintains current
awareness.
Technical/business expertise in one of more of the specific areas of client
service being performed with the region.
Ability to lead and engage a team and drive performance to ensure all
requirements are achieved.
Safety focused mindset with pro-active approach to awareness and compliance.
Experienced with developing and implementing processes and standard operating
procedures.
Experience in Account Management of Facility Management clients with a focus on
managing expectations with respect to the Service Level agreements and
recommending and securing required changes to meet evolving client
expectations.
Skilled at communication including influencing, persuading, and negotiating.
Proactive problem-solving approach continuously increasing the proficiency of
team members.
Strong relationship building and maintenance skills with internal contacts,
clients, and external vendors.
Proficiency in computer applications including Microsoft Office.
Licenses and/or Professional Accreditation
Certification or additional training in an area of specialty would be a
benefit.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
To perform this job successfully, an individual must be able to perform each
essential job duty satisfactorily. Reasonable accommodations may be made to
enable qualified individuals with disabilities to perform essential job
functions, absent undue hardship.
Ability and willingness to travel.
Current valid driver’s license and ability to provide personal transportation
for meetings and job visits away from the office with reimbursement.