Regional Operations Director

Company Overview

Companion was formed in January of 2020 with a commitment to providing unmatched care to pets and unsurpassed support to veterinary teams through the management and operation of our acquired veterinary hospitals. We are based in Los Angeles, with a focus on expansion throughout the Western United States. The Companion team is passionate about the animal health industry and deeply committed to building a network of best-in-class veterinary practices with talented people collaborating to solve industry-wide problems and deliver exceptional medical care. We are seeking individuals who share our energy, drive and ambition and who will meaningfully contribute to our growth and success.

About This Role

We're seeking a Regional Director of Operations to lead and optimize operations across our veterinary clinic locations in Arizona and Texas. Reporting to the Chief Operating Officer, you'll oversee significant P&L responsibility while driving operational excellence and business growth across our multi-site network.

This remote position requires 70% travel throughout Arizona and Texas to ensure hands-on leadership and support at each location. You'll be responsible for implementing best practices, developing high-performing teams, and ensuring exceptional patient care and client service standards across all clinics.

What Success Looks Like

As Regional Director of Operations, you'll be the driving force behind operational excellence within your region. Your leadership will directly impact:

• Financial Performance - Optimize operations across a substantial portfolio while identifying growth opportunities and improving profitability
• Team Excellence - Develop and elevate hospital managers and their teams, creating a pipeline of talent and fostering high engagement across 12 locations
• Operational Efficiency - Streamline workflows, implement best practices, and leverage data to drive continuous improvement in patient care and client satisfaction
• Strategic Growth - Collaborate with executive leadership to identify expansion opportunities and execute regional initiatives
• Quality & Compliance - Ensure all locations maintain the highest standards of veterinary care while meeting regulatory requirements

What Makes You a Great Fit

Core Competencies:

• Talent Development Excellence - Proven ability to coach, mentor, and build high-performing teams at scale
• Data-Driven Leadership - Strong business and financial acumen with the ability to interpret complex data and make strategic decisions
• Performance Driver - Demonstrated track record of driving results with a sense of urgency and accountability

Essential Capabilities:

• 3+ years of multi-location operational leadership experience managing distributed teams
• Experience overseeing operations in service-based industries with focus on customer satisfaction
• Strong analytical and problem-solving skills with ability to optimize complex workflows
• Excellent communication skills to engage and influence stakeholders at all levels
• Proven change management expertise in fast-paced environments

Education & Experience

• Bachelor's degree in Business Administration, Operations Management, or related field preferred
• Minimum 3 years of progressive leadership experience in multi-site operations, veterinary or healthcare preferred
• Licensed DVM in good standing, preferred 
• Track record of managing P&L responsibility and achieving financial targets
• Experience leading teams of 50+ employees across multiple locations
• Phoenix, AZ residency preferred (relocation assistance available for the right candidate)

How We'll Support You

• Competitive Compensation: Base salary ($120,000 - $150,000) plus annual performance bonus opportunity
• Comprehensive Benefits: Medical, dental, and vision insurance; 401(k) with company match; PTO
• Remote Flexibility: Work from home with provided technology and expense reimbursement for travel
• Professional Growth: Lead a substantial region with significant budget responsibility and strategic impact
• Meaningful Mission: Join a 600+ employee organization dedicated to providing exceptional veterinary care
• Relocation Support: Assistance available for the right candidate moving to Phoenix

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Requires 3+ years of multi-location operational leadership, distributed-team management, P&L responsibility, analytical and change-management expertise. Bachelor's preferred; DVM preferred; experience leading 50+ employees.

Key Responsibilities

• optimizing operations
• developing teams
• driving growth

Job Details

• Category: Business Operations
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Burbank or Arizona or Texas or Phoenix
• Salary: USD 120,000 – 150,000 / year
• Languages: English

Benefits

• 401k matching
• Retirement plan
• Relocation assistance

About Companion Pet Partners, LLC

A veterinary hospital management organization operating a network of practices across the Western United States. — Industry: Healthcare