AMBER GROUP INC.Job Description: Regional Operations DirectorJob Title: Regional Operations Director
Company: Amber Group Inc.
Location: United States
Work Arrangement: Fully Remote
Employment Type: Full-Time
Department: Regional Operations
Reports To: Chief Operating Officer or Senior Executive Leadership
About Amber Group Inc.Amber Group is a global digital asset company focused on providing financial services, trading solutions, and digital asset infrastructure to institutional investors, professional traders, and other market participants. Operating within the evolving digital asset ecosystem, the company emphasizes operational excellence, risk management, technology-driven solutions, and institutional-grade service delivery.
We are seeking an experienced Regional Operations Director to lead and optimize operational activities across the United States. This position will play a key role in strengthening regional business operations, improving organizational efficiency, supporting regulatory compliance, and coordinating with global teams to achieve the company's strategic objectives.
Position OverviewThe Regional Operations Director will be responsible for developing and executing regional operational strategies, overseeing day-to-day business processes, managing cross-functional teams, and ensuring operational activities are aligned with the company's global standards and business priorities.
The successful candidate will provide strategic leadership while maintaining oversight of operational performance, resource allocation, internal controls, business continuity, and process improvement initiatives. Working closely with senior management and international stakeholders, the Regional Operations Director will help establish scalable operational frameworks that support business growth and enhance service quality.
This is a fully remote position based in the United States, requiring strong leadership capabilities, sound business judgment, excellent communication skills, and the ability to manage distributed teams in a dynamic financial technology environment.
Key Responsibilities Regional Operations Strategy and Execution
Develop and implement regional operational strategies aligned with the company's global business objectives.
Oversee daily regional operations and ensure consistent execution of company policies, procedures, and operational standards.
Establish operational priorities, performance targets, and measurable business objectives.
Identify operational challenges and develop practical solutions to improve efficiency, productivity, and service delivery.
Collaborate with executive leadership to support regional business development, organizational growth, and operational planning.
Ensure effective coordination between U.S. operations and global business functions.
Develop scalable operational processes that support changing business requirements and market conditions.
Digital Asset Operations and Business SupportOversee operational workflows supporting digital asset trading, transaction processing, settlement coordination, and related financial services, as applicable to the company's business model.
Coordinate with trading, treasury, finance, technology, and client service teams to support efficient operational execution.
Monitor operational performance, transaction exceptions, settlement issues, and service delivery standards.
Establish clear procedures for transaction reconciliation, operational escalation, exception handling, and incident reporting.
Identify opportunities to improve the reliability, efficiency, and scalability of digital asset operations.
Support the implementation of new products, services, and operational systems.
Maintain appropriate operational oversight of business activities involving digital assets and related financial infrastructure.
Regional Team Leadership and DevelopmentLead, manage, and develop regional operations personnel in a fully remote working environment.
Establish clear team responsibilities, performance objectives, reporting structures, and accountability standards.
Support workforce planning, recruitment, onboarding, training, and employee development.
Conduct regular performance reviews and provide constructive feedback to improve team effectiveness.
Foster a culture of collaboration, transparency, ownership, and continuous improvement.
Coordinate staffing and operational coverage across relevant business hours and time zones.
Build strong working relationships with regional and international colleagues.
Operational Risk Management and Internal ControlsIdentify, assess, and mitigate operational risks affecting regional business activities.
Develop and maintain operational policies, procedures, control mechanisms, and escalation frameworks.
Work with compliance, legal, risk management, and finance teams to strengthen operational governance.
Support the implementation of appropriate controls for transaction processing, reconciliations, access management, and operational reporting.
Monitor control effectiveness and coordinate corrective actions when deficiencies are identified.
Support internal audits, operational reviews, and regulatory examinations as required.
Maintain appropriate documentation of operational processes, incidents, and risk mitigation activities.
Promote a risk-aware operating culture consistent with the company's business activities and risk appetite.
Regulatory Compliance and GovernanceCoordinate with relevant compliance and legal teams to support adherence to applicable U.S. federal and state requirements.
Support operational processes related to anti-money laundering, sanctions compliance, customer due diligence, and transaction monitoring, where applicable.
Ensure regional procedures are consistent with internal policies and applicable regulatory obligations.
Assist with the implementation of compliance-related operational changes and control enhancements.
Maintain accurate operational records and support the preparation of documentation requested by internal or external reviewers.
Escalate potential compliance concerns and operational irregularities through established reporting channels.
Promote effective communication between regional operations and global compliance stakeholders.
Process Optimization and Operational ExcellenceEvaluate existing workflows to identify inefficiencies, control gaps, and opportunities for improvement.
Develop standardized operating procedures and documentation for key regional processes.
Lead initiatives to streamline business processes, reduce manual work, and improve operational accuracy.
Implement appropriate automation and workflow management solutions in collaboration with technology teams.
Establish consistent procedures for operational handoffs, issue resolution, and cross-departmental coordination.
Use performance data and root-cause analysis to improve operational outcomes.
Measure the effectiveness of process improvement initiatives and adjust implementation plans as needed.
Financial Management and Resource AllocationDevelop and manage regional operating budgets in collaboration with finance and senior leadership.
Monitor operational expenses, staffing costs, vendor performance, and resource utilization.
Identify cost optimization opportunities while maintaining service quality and appropriate risk controls.
Support financial forecasting, capacity planning, and operational resource allocation.
Evaluate operational requirements based on business growth, transaction volumes, and strategic priorities.
Monitor third-party operational dependencies and coordinate vendor performance reviews.
Provide management with recommendations regarding resource planning and operational investments.
Cross-Functional CollaborationWork closely with global operations, trading, treasury, finance, technology, compliance, legal, and client service teams.
Coordinate cross-functional projects and ensure timely completion of operational initiatives.
Translate regional business requirements into actionable operational plans.
Facilitate information sharing between U.S. stakeholders and international management teams.
Support business expansion, new product launches, technology implementations, and operational integrations.
Resolve operational issues requiring coordination across multiple departments.
Provide regional insights and recommendations to support strategic decision-making.
Performance Monitoring and Executive ReportingEstablish and monitor key performance indicators for regional operations.
Prepare regular operational reports, performance dashboards, and executive summaries.
Analyze operational efficiency, transaction processing performance, service quality, cost structures, and incident trends.
Identify performance gaps and implement corrective action plans.
Communicate material operational risks, resource requirements, and improvement opportunities to senior management.
Ensure operational reporting is accurate, timely, and consistent with company-wide reporting standards.
Use data-driven insights to support planning, prioritization, and continuous improvement.
Business Continuity and Operational ResilienceSupport the development and maintenance of regional business continuity and disaster recovery procedures.
Establish operational escalation protocols for critical incidents and service interruptions.
Coordinate incident response with technology, security, risk, and compliance teams.
Evaluate operational dependencies and identify potential vulnerabilities.
Conduct post-incident reviews and implement corrective measures to prevent recurrence.
Support contingency planning for critical business functions, third-party services, and operational disruptions.
Promote operational resilience and preparedness across distributed regional teams.