Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To lead every aspect of Maximus’ delivery operations in a defined geography in order to grow presence, value and impact.
Key Relationships
Internal
• Operations Leadership Team
• Country Leadership Team
• Head of service in central operations and central service teams
• On occasions, representatives from Maximus USA
External
• Key client relationships, including at senior levels
• Key stakeholders, including Commissioners, politicians, and government officials
• Senior leaders in other service provider/partners
• PR/External affairs organisations
Accountabilities
Financial – Overall operational P&L responsibility for multi-contract geographic business unit operating multiple contracts delivering target £150+m revenue annually
Performance - ensuring delivery of high quality services and outcomes for customers and exceed client expectations in contracted service delivery
People - Provide inspirational and effective people leadership to regional delivery team, achieving high colleague engagement scores, supporting maximisation of talent
Clients – Hold key senior client relationships to ensure high client satisfaction and draws in Account Management capability as required to support organic growth
Transformation – Provide vision and drive to support the business transformation agenda, modernising service delivery to improve performance, customer satisfaction and profitability
Growth - Act as the Maximus senior leader for interface with key regional stakeholders and customers (eg; devolved administrations, combined authorities, integrated care boards, etc) to support year on year growth, in partnership with the Maximus Growth team
Reputation – ensures the integrity and reputation of Maximus as a trusted delivery partner
Preferred Skills & Qualifications
Essential
• 5+ years operating in a senior leadership capacity (ie; Director level role)
• Degree educated (preferably Masters), exceptionally strong on business acumen with excellent written and oral communication skills
• Commercial experience - Proven ability of winning and running high value, high performing, high quality, commercially sustainable contracts
• Demonstrable experience of successfully leading a multi-contract portfolio through geographically dispersed teams and for multiple concurrent clients
Desirable
- Experience gained within government outsourcing, local authorities, mayoral combined authorities, or other public sector and publicly funded service environments. Experience working in regulated, complex stakeholder settings with an understanding of public service delivery would be advantageous
- Digitally literate with an interest and knowledge of utilisation of emerging technologies
Individual Competencies
• Leading people - Inspirational and progressive senior leadership style with a strong eye for talent development and track record in successful colleague engagement
• Stakeholder management – strong and respected relationship builder with positive internal and external reputation
• Successful growth-related track record of all elements of the growth cycle, from bid support, mobilisation and successful BAU delivery
• Innovation – A natural thirst for learning, challenges the status quo and acts as both a driver and enabler of change, especially in terms of the utilisation of technology
• Strategic Business Acumen
• Data-Driven Decision Making
• Growth-Orientated Mindsets
• Solution focused
• Learning Agility
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
Travel Requirements
Must be able to travel flexibly and freely across London operations according to demand
5+ years in senior leadership (Director level), degree educated preferably Masters, commercial experience winning and running high-value contracts, leading multi-contract portfolios through dispersed teams, flexible travel across London operations.
Key Responsibilities
- leading operations
- managing contracts
- developing talent
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United Kingdom
- Languages: English
About Maximus
A global organisation providing health and employment services to millions of people every year. — Industry: Consulting Services