The Regional Director of Operations is responsible for the overall performance
of a portfolio of ambulatory surgical centers, with accountability for P&L
results, operational service levels, quality, safety, and compliance. The role
works closely with facility administrators, facility teams, Governing Boards,
Physician Partners, and corporate resources to execute business plans, improve
performance, and drive growth in alignment with USPI’s strategic objectives and
policies. The Regional Director also serves as a key relationship leader for
physicians, fostering engagement and strengthening partnerships to support
performance and growth.
Strategic Leadership:
Develop and execute operational, financial, and growth strategies to optimize
the performance of the ambulatory surgery centers, aligning with the overall
goals and objectives of USPI. This includes growth opportunities,
streamlining operations and maximizing financial performance.
Develop and implement annual business plans for each center; ensure quarterly
updates are presented at the board level and during partnership meetings.
Continuously identify and implement growth and efficiency opportunities to
enhance the performance of the portfolio
Proactively engage physicians and their key office leaders and staff through
regular outreach and relationship-building efforts to maintain open
communication, identify needs or barriers, and support effective
collaboration with the ASCs.
Leadership Development:
Lead, develop, and support a team of administrators who are responsible for
overseeing day-to-day operations. Provide guidance, support, and mentorship
to ensure that each team member is equipped to perform their roles
effectively, achieve performance goals, and contribute to the overall success
of the organization.
Provide coaching, development, targeted training and management in key areas
such as HR, finance, reimbursement, partnership management, etc. to strengthen
leadership capability.
Operations Leadership:
Own execution of operational and financial priorities across assigned
centers, including budgeting, forecasting, labor productivity, supply
management, and EBITDA performance.
Lead administrators/CEOs in identifying operational barriers, implementing
corrective actions, and improving center performance.
Drive case volume growth by ensuring centers are operationally prepared to
support surgeon engagement, service line development, block utilization, and
efficient scheduling.
Monitor key performance metrics, escalate risks or resource needs as
appropriate, and develop action plans to improve operational consistency,
compliance, clinical quality, patient safety, patient experience, and
financial results.
Partnership Management:
Cultivate and maintain strong partnerships with physicians including new
physicians and well-established physicians on medical staff. This involves
regular communication, collaboration on strategic initiatives, and addressing
any concerns or issues that may arise.
Attend and serve as the representative of USPI on Governing Boards associated
with the ambulatory surgery centers. Uphold corporate governance standards,
contribute to strategic decision-making and advocate for the interests of
USPI while collaborating with other board members and stakeholders.
Foster open communication and collaboration across departments and levels of
organization, ensuring alignment of efforts toward common goals. Maintain
regular communication with corporate leadership, Market Presidents, and other
stakeholders to provide updates, seek input, and address any challenges or
opportunities.
QUALIFICATIONS
REQUIRED SKILLS:
Qualifications
Bachelor's Degree in one of the health professions, business administration,
public administration or other suitable field. Master's degree preferred.
Minimum ten years’ experience with exposure to healthcare business
development & operations, finance, and business consulting
Demonstrated success with people management skills.
Excellent verbal, written and formal presentation communication skills.
Ability to work well with “C” level healthcare partners, physicians,
employees, patients, and fellow workers.
Excel & PowerPoint analytical and presentation skill a must
Ability to effectively articulate financial results respond to questions from
hospital and physician partners.
Strong mathematical aptitude to assist with financial budgeting, reporting
and analysis.
Up to 75% travel required (vehicle and air travel). Selected candidates will be
required to pass a Motor Vehicle Record check.
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