Account Manager
WHAT WE SEEK
This position partners closely with the Account Executive to provide professional, courteous, timely and efficient support to current and prospective customers. This is a fast-paced position and will shift from task to task throughout the day - attention to detail and time management are critical. A Regional Account Manager will focus largely on serving client accounts, work very closely with Account Executives in coordinating projects, communicating with vendors, analyzing client needs and creating brand awareness for the client. Communication and collaboration are key in the success of this role. This position contributes to the success of our sales programs and product initiatives in the region. In this visible position, you will work with our existing and potential customers and with colleagues in all departments throughout the company. The Regional Account Manager is an instrumental team member working collaboratively to meet sales targets, annual revenue goals, and decreasing customer churn. The Regional Account Manager reports to the Regional Vice President of Sales
WHAT YOUR DAY WILL LOOK LIKE
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Partner with Account Executive(s) and RVP to meet and exceed monthly, quarterly and yearly sales goals.
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Qualify leads, generate opportunities and schedule presentations through discovery calls and product demonstrations.
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Achieve weekly, monthly and yearly metrics relating to opportunity generation, presentations scheduled, renewals and other sales related targets.
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Utilize Salesforce to conduct account research and generation, quoting, product availability and additional customer inquiries.
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Assist with and/or create narrative proposals within Salesforce.com.
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Monitor Samples, Pilots, and Gratis orders and communicate status updates/progress with Sales Operations Consultants.
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Develop strong relationships with current customers and continually provide status updates to ensure renewal.
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Attend product trainings and develop an understanding of our product offerings.
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Deliver webinars regarding product introductions and demonstrations that explain product offerings, features and benefits to increase new, add-on and renewal sales.
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Assist with sales projects as needed.
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Assist with campaign activities as defined.
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Escalate appropriate issues to sales leadership when necessary.
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Maintain Product & System Knowledge of SFDC, SalesLoft, Oracle and other sales tools.
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Gain knowledge of products by attending product and sales training to enhance job performance.
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Communicate with Account Executives and sales support colleagues to problem solve, troubleshoot, facilitate and coordinate sales related activities.
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Perform other duties as assigned
WHAT SHOULD BE IN YOUR BOOKBAG
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Bachelors degree, in Business preferred
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Five (5) or more years experience in a similar role
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Excellent oral and written communication and customer service skills through a variety of medias and audiences
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Sales Force.com experience preferred
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Must thrive in a fast-paced, results-oriented and collaborative environment
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Ability to think critically and considering all areas involved when problem solving, regardless of the size of the problem or issue
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Efficient at time management and setting priorities
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Proficiency with computers and programs, including, but not limited to, Microsoft Office Suite
WHAT GIVES US PURPOSE
Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators.
WHAT WE PROVIDE
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Holistic Wellbeing
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An inclusive range of Health Insurance options, including a premium-free plan
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Short-Term and Long-Term Disability Insurance at no cost to you
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Fostering Joy
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Flexible work arrangements with our Work From Anywhere Policy
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Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life
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Empowering Parenthood
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Paid Parental Leave
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Reduced working hours on full pay for soon-to-be and new parents
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Free access to CL products for employees and their children
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A Place for Connection
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Quarterly Wellness Incentives
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Monthly employee activities + recognition program
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9 Employee Resource Groups
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WHAT WE BELIEVE
We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry.
If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer.
Bachelor's degree in business preferred; 5+ years in similar role; excellent communication and customer service; Salesforce.com experience preferred; proficiency with Microsoft Office Suite; ability to work in fast-paced environment.
Key Responsibilities
- qualifying leads
- scheduling presentations
- managing accounts
Skills & Tools
Salesforce, SalesLoft, Oracle, Microsoft Office Suite
Job Details
- Category: Sales
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Pittsburgh or United States
- Salary: USD 80,000 – 90,000 / year
- Languages: English
Benefits
- Generous paid time off
- Generous parental leave
About Carnegie Learning
A company developing educational solutions based on cognitive science research to help students achieve learning success. — Industry: Education