Who We Are
At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection, and monitoring products and services that help people live responsibly and keep communities safe.
As a Recovery Associate, you'll serve as a subject matter expert within our Retention & Collections Organization responsible for retaining customers and collecting any outstanding balance.
Duties & Responsibilities:
Answer inbound calls and text messages assisting customers to remain in compliance
Contact customers via outbound calls, text messages and/or email to assist with retention and collection efforts
Follow up on all promise to pays, payment plans and settlements in a timely manner
Plan, organize and prioritize daily work to meet deadlines
Adhere to department guidelines and goals to ensure KPIs are met
Special Projects and all other duties as directed by management
What You’ll Bring to the Table:
Fluency in English with excellent verbal and written communication skills
2+ years experience in a Customer Service, Collections or Sales role strongly preferred
Associate Degree or equivalent work experience
Strong problem solving and analytical skills with the ability to identify the problem, analyze possible solutions and decide on the best course of action
Strong listening skills to understand the needs of the customers and find a way to achieve account resolution
Ability to multitask effectively in a fast-paced, call center environment
Highly motivated to meet department goals
Ability to maintain confidentiality and handle sensitive information with discretion
Why work for us?
Check out this list of a few of the many good reasons why we are a Top Workplace:
Shift: 1030 AM -7 PM CST
Hourly rate of $18.00
We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
Mindr won the 2023 Top Workplace Award locally and nationally–and 2024 Best Place for Working Parents Award
Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
A comprehensive and highly competitive benefits package, including:
Dental Insurance
Health Insurance
Vision Insurance
401(k)
Paid Holidays
Paid Time Off
Ongoing Professional Training online via Litmos
And more
Equal Opportunity Employer
It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.