This is a Fully Remote Job
1. About Our Client:
The organization operates within the pharmacy solutions industry, focusing on specialty and high-cost medication challenges related to cost, quality, access, and patient experience. Founded through collaboration with multiple Blue Cross Blue Shield health plans serving over 20 million members, the organization addresses systemic complexities and rising medication costs by implementing transformative initiatives. It leverages advanced analytics, contracting capabilities, and digital tools to deliver integrated, scalable solutions for managing high-cost medications.
The company emphasizes strong team culture and values centered on empathy, diversity, adaptability, data-driven innovation, transparency, and excellence.
2. About the Opportunity:
The Rebate Admin Customer Success Partner is responsible for managing the daily client-facing operations of the organization’s medical rebate administration. This role acts as a key operational liaison between clients and internal teams to ensure rebate programs execute smoothly and comply with contractual and regulatory standards.
The position focuses on maintaining accurate rebate eligibility, invoicing, reconciliation, and reporting while championing client priorities to enhance financial outcomes and overall medication access and cost management. The role reports to the Pharmaceutical Contracts Operations Lead.
3. Responsibilities:
Serve as the primary operational contact for a key client, ensuring consistent and high-quality service
Support contract setup, validation, and ongoing maintenance of rebate terms and parameters
Ensure accurate rebate execution aligned with client and manufacturer agreements
Conduct ad hoc analyses to resolve invoicing and reporting discrepancies and respond to client inquiries
Identify trends, risks, and opportunities to improve rebate capture and client value
Support stakeholder interactions during rebate administration audits
Improve scalability, accuracy, and efficiency of rebate operations
Develop and maintain standard operating procedures, controls, and documentation
Implement tools, automation, and workflows to support medical rebate administration
Collaborate with internal teams (analytics, finance, client success, product) to ensure seamless operations and timely resolution of client issues
Assist with client onboarding and ongoing relationship management related to rebate services
4. Requirements:
Bachelor’s degree in business, finance, healthcare administration, or related field
5+ years of healthcare operations experience with direct exposure to rebates (medical or pharmacy benefit)
Experience in client account management or client success support
Strong understanding of rebate processes, contract language, and financial reconciliation
Advanced Excel and data analysis skills, with experience handling large datasets
Ability to manage complex workflows, deadlines, and cross-functional stakeholders
Preferred experience:
Medical benefit drug rebates experience (e.g., buy-and-bill, J-code drugs, specialty therapeutics)
Experience working with or for a PBM, health plan, or specialty pharmacy
Familiarity with value-based or outcomes-based rebate arrangements
Experience with medical claims data and healthcare analytics tools
Knowledge of regulatory and compliance requirements (e.g., CMS, Medicaid, commercial contracts)
5. Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement:
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.