Our process includes a HireVue assessment for all applicants for this
requisition. Our recruiting team reviews each submission, and selected
candidates will have the chance to meet with a member of the team.
Compass International Holdings (formerly Anywhere Real Estate) is the leading
and most integrated provider of residential real estate services in the United
States. Through the Customer Contact Center & Engagement, we deliver high
quality leads to the agents of our trusted industry brands, including Better
Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and
Sotheby's International Realty.
We are seeking qualified candidates for our Real Estatet Coordinator role, a
customer service position providing guidance and support to participants of our
key real estate reward programs. In this role you will aid home buyers and
sellers throughout their move journey, from the initial program enrollment all
the way through closing.
While this position is remote, this candidate will be required to work in
Central or Pacific Time Zone hours.
Responsibilities
•Maintain a caseload of 375-600 files
•Ability to manage multiple clients and diverse program details within a
caseload
•Convert leads into sales by maintaining close contact and problem solving
throughout the home buying/selling lifecycle
•Educate new customers on program benefits and program reward eligibility
•Manage escalations with professionalism and poise
•Identify real estate needs for each customer and tailor the best solution to
meet their needs
•Act as an advocate to support the customer throughout their real estate
transaction
•Function as a liaison between the customer and real estate agent to ensure
excellent service
•Appropriately handle high volume of calls, emails, and texts per day
•Ensure proactive follow-up with customers at key touchpoints in their journey
•Adhere to specific call flow process according to policy-varies from client to
client
•Achieve key metrics for customer enrollment, referral placement, sale closings,
and program satisfaction
•Provide & facilitate cross-selling of mortgage and ancillary services as needed
Qualifications:
2-3 years business experience preferred
High school diploma required; some college preferred
Bilingual English-Spanish speakers preferred
Real estate knowledge preferred (home purchase, sale, or mortgage)
Customer service experience preferred (retail, financial services, or call
center)
Strong interpersonal, verbal, and written communication skills
Digital literacy and ability to navigate multiple systems
Strong attention to detail
Planning and organization skills; ability to multi-task in a fast-paced
environment
Ability to relate to a customer in a professional and courteous manner
Regular and consistent attendance/punctuality
Our Leads Group is a dedicated organization within Anywhere focused on
delivering high-quality, high-converting leads to Anywhere affiliated brokers
and agents across Anywhere’s six residential real estate brands. The Leads Group
oversees numerous national real estate programs offering consumers a distinct
value proposition when completing one of the largest financial transactions of
their life by providing access to a top-tier affiliated agent from one of
Anywhere’s owned and franchise brands as well as, in some cases, a cash back or
equal benefit upon a closed transaction where permitted. The Leads Group is
committed to optimizing lead generation marketing, technology, and outcomes
across Anywhere.
Anywhere Real Estate Inc. [http://www.anywhere.re/] (NYSE: HOUS) is moving real
estate to what's next. Home to some of the most recognized brands in real
estate Better Homes and Gardens® Real Estate [https://www.bhgre.com/], Century
21® [https://www.century21.com/], Coldwell Banker®
[https://www.coldwellbanker.com/], Coldwell Banker Commercial®
[https://www.cbcworldwide.com/], Corcoran® [https://www.corcoran.com/], ERA®
[https://www.era.com/], and Sotheby's International Realty®
[https://www.sothebysrealty.com/eng], we fulfill our purpose to
empower everyone's next move through our leading integrated services, which
include franchise, brokerage, relocation, and title and settlement businesses,
as well as mortgage and title insurance underwriter minority owned joint
ventures. Anywhere supports nearly 1 million home sale transactions annually
and our portfolio of industry-leading brands turns houses into homes in more
than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What
differentiates us is our scale, expertise, network, and unique business model
that positions us as a trusted advisor throughout every stage of the real estate
transaction. We pursue talent – strategic thinkers who are eager to always find
a better way, relentlessly focus on talent, obsess about growth, and achieve
exceptional results. We value our people-first culture, which thrives on
empowerment, innovation, and cross-company collaboration as we keep moving the
world forward, together. Read more about our company culture and values in our
annual Impact Report
[https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf].
We are proud of our award-winning culture and are consistently recognized as an
employer of choice by various organizations including:
Great Place to Work
Forbes World's Best Employers
Newsweek World's Most Trustworthy Companies
Ethisphere World's Most Ethical Companies