Real Estate ConsultantWe're hiring a Real Estate Consultant to own a portfolio of customers and drive retention, adoption, and expansion. This role is client-facing and outcome-driven: you'll serve as the primary point of contact for your accounts and lead strategic conversations that connect SiteZeus insights to measurable business decisions. Consultants partner with Analysts who support technical execution (data preparation, model builds, QA, and reporting). The Consultant remains the owner of the client relationship and is accountable for customer health, renewals, and growth.
What You'll Do:
Client Ownership & Strategic SuccessOwn overall customer health for a book of business, including retention risk and renewal outcomesBuild strong relationships with client stakeholders, including executive-level contactsAlign customer goals to SiteZeus product capabilities and help clients operationalize insightsLead onboarding and implementation success in partnership with internal teamsAdoption, Value & Business ReviewsDrive adoption through structured engagement plans, usage monitoring, and proactive outreachLead recurring client meetingsDevelop and deliver client-facing decks and presentationsTranslate highly technical deliverables into clear business narratives and recommendationsRevenue Protection & ExpansionOwn renewal processes, including timelines, negotiation support, and documentationIdentify upsell and expansion opportunities through usage trends and client growth signalsProactively detect churn risk indicators (low engagement, org changes, missed value, dissatisfaction)Internal CollaborationPartner closely with your pod Analyst to prioritize work and deliver timely outputsReview model outputs and deliverables for quality and client readinessDocument customer feedback and escalate trends to Product in a structured wayContribute to internal process improvement and documentationWhat We're Looking For:
Required
Qualifications2–5+ years of experience in Consulting, Customer Success, Account Management, or Client ServicesExperience in commercial real estate, site selection, retail strategy, or location analyticsStrong client communication and presentation skills (written and verbal)Experience managing renewals and customer health in a SaaS or services environmentComfort working with data-driven products (you don't need to be a data analyst, but you must be curious and adaptable)Strong organizational skills and ability to manage multiple prioritiesPreferred QualificationsExperience working with enterprise customersExperience supporting analytics, BI, or data-heavy SaaS productsFamiliarity with adoption/usage metrics and customer lifecycle managementWhat Success Looks Like (First 90–180 Days)You take full ownership of a pod portfolio and establish trusted client relationshipsYou run consistent meeting cadence and proactive customer health managementYou deliver clear, executive-ready value storytelling (ROI, outcomes, wins)You partner effectively with the Analysts to improve speed, quality, and throughputYou contribute to reduced churn risk and stronger renewal forecastingCompensationBase salary target: $65,000-$75,000 Target annual bonus: 10% Benefits: health insurance, PTO, and additional benefits per company policyWhy This Role Matters: SiteZeus is in a growth phase and actively improving product capabilities. This role is essential to ensuring customers receive consistent strategic support, clear value delivery, and proactive partnership as the platform evolves.
Experience: 25 years required