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Job Relationships
- Responsible to: On-site Manager
- Assignments received from: On-site Manager
- Positions supervised: Rad Techs, Medical Assistants, and Patient Care Coordinators
Job Summary
The Team Lead Radiologic Technologist Flex works with Medical Providers and/or Medical Assistants with the examination and treatment of GoHealth Urgent Care patients. This role is responsible for providing a variety of technical procedures and applying prescribed ionizing radiation for radiologic diagnosis for our GoHealth Urgent Care patients and providing staff and peers administrative support and assist with coordinating daily staff activities to ensure efficient operation of GoHealth Urgent Care Centers.
Key Responsibilities
- Perform and analyze patient x-rays and report results to Medical Providers.
- Provide administrative support to ensure efficient operation of GoHealth Urgent Care Centers.
- In collaboration, provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication.
- Complete activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.
- The Team Lead RT Flex travels across sites in close proximity to one another to render care as patient care needs arise requiring X-ray.
- The travel nature of this role enables exposure to a variety of urgent care settings and maximizes quantity of X-Rays an RT performs.
Job Requirements
Education
- Graduate of an approved Radiologic Technology program required.
Work Experience
- 2+ years Radiology Technologist experience required.
Licenses/Certifications
- Basic Life Support (BLS) required at time of hire (ARC or AHA).
- American Registry of Radiologic Technologists (ARRT) registration required.
- Applicable state licensure as a Radiologic Technologist required.
- Valid State Driver’s License
- Must pass MVR background check
- Must hold state licensure in state of practice at the time of hire (NY, OR, WA, CT, CA, DE, MD, TX, VA, and AR)
Additional Knowledge, Skills and Abilities Required
- Knowledge of medical office management systems and procedures preferred
- Excellent time management skills and ability to multi-task and prioritize work
- Social perceptiveness and service orientation
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficiency in MS Office and patient management software preferred
Core Competencies
- Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seeks joint understanding of priorities and objectives to serve the greater good.
- Innovation: Applies creativity to overcome obstacles and improve effectiveness and efficiency through process and other forms of innovation.
- Diversity and Inclusion: Fosters diversity and inclusion; engages the strengths and talents of each GoHealth team member.
- Integrity: Demonstrates high ethical and professional standards; treats stakeholders with dignity, respect and openness.
- Accountability: Takes initiative, demonstrates bias to action, and accepts responsibility for actions that influence patient outcomes and community healthcare needs.
Additional Knowledge, Skills, and Abilities Preferred
- None
Essential Functions
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. They are the major functions for which the person in the job is held accountable.
Support Team Members and Business Operations
- Ensure day-to-day operations including ordering, inventory management, call backs, etc. are completed regularly with follow-up from OSM.
- Conduct monthly inventory.
- Assist OSM in resolving patient concerns at the center.
- Provide weekly oversight of calibrator calls.
- Drive KPIs and Strategic Initiatives in partnership with OSM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, MyHealth Registration, Quality Metrics, etc.).
- Assist OSM with correcting registration errors and chart corrections.
- Timekeeping for all team members based out of their centers.
- Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without premium pay.
- Assist with MOD duties during OSM absences (weekly leadership meetings, conference calls, leadership events, weekends, etc.).
- Assist in the training and assessment of team members assigned to the center.
- Responsible for x-ray services.
Under the direction of the clinical provider
- Perform x-ray services for patients by applying x-ray energy to assist in diagnosis or treatment of patients in all age groups from newborn to elderly.
- Ensure patients are positioned correctly on or in front of equipment and protected during use.
Patient Registration
- Conduct patient registration, securing required paperwork and insurance documentation, verification of insurance and patient eligibility.
- Process co-pays and schedule patient appointments for assigned center.
- Coordinate provider referrals to assigned Specialists.
- Answer patient questions regarding their care and keep them informed of their status.
Patient Preparation and Rooming
- Inform technical staff of patient flow.
- Prepare patients for examination, including interviewing to verify patient information, recording medical history, confirming purpose of visit.
- Perform preliminary physical tests (blood pressure, weight, temperature) for vital signs and escalate critical cases to provider as needed.
- Conduct point-of-care testing as needed (e.g., flu, strep, urinalysis, ECG, hCG); provide patient information to provider.
Stocking
- Stock and maintain exam rooms, front desk, and reception area; ensure providers have needed medical supplies.
- Complete order sheets to maintain inventory levels; regularly check expiration dates on supplies.
Administrative
- Maintain medical records and scan charts to patient files.
- Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
- Ensure reception is well maintained.
- Conduct courtesy call-backs for patient follow-up on care.
- Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
- Follow operating instructions to perform and document daily controls and calibration of equipment; maintain QA/QC logs for equipment, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Physical Requirements
- Indicate the appropriate physical requirements of this job in the course of a shift.
- Occasionally – up to 1/3 of the time
- Frequently – 1/3 to 2/3 of the time
- Constantly – 2/3 or more of the time
- Employees must be able to perform the entire range for each physical demand task marked Occasionally, Frequently, and Constantly.
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EEO
- All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation or gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or related condition, or veteran status.
- The company will comply with all fair employment laws in each jurisdiction where we conduct business.
- For applicants in California, please review our California Consumer Privacy Statement here: https://www.gohealthuc.com/privacy-policy