Job Description:
• Analyze Business Metrics & Identify Opportunities: Rigorously analyze operational and financial metrics to detect process deficiencies, performance gaps, and new opportunities to improve revenue and profitability.
• Develop actionable recommendations and partner with business leaders to prioritize and implement improvements.
• Data-Driven Performance Measurement: Create and maintain frameworks for tracking and analyzing business performance across the mortgage lifecycle.
• Develop metrics, dashboards, and automated reports that enable stakeholders to monitor progress and act on insights.
• SQL-Based Analytics Solutions: Author and optimize complex T-SQL code to extract, transform, and analyze large volumes of production data.
• Develop stored procedures and workflows that operationalize model outputs and support business monitoring.
Requirements:
• 5+ years of experience in quantitative analytics, preferably in a call center or contact center environment.
• Advanced T-SQL queries, stored procedures, and data transformations in Microsoft SQL Server.
• Expertise in PowerBI, Tableau, or similar data visualization tools.
• Ability to independently translate complex business problems into quantitative solutions.
• Experience evaluating business metrics and KPIs to identify revenue and profit improvement opportunities, operational inefficiencies, and performance trends.
• Excellent verbal & written communication skills; ability to distill complex analyses into actionable insights for executive-level audiences.
• Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics or related field preferred
Benefits:
• 401(k)
• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Referral program
• Vision insurance
• Supplemental pay types: · Referral bonuses