Overview
Are you motivated to leverage your unique skills and experience with an industry leader trusted by the nations’ strongest lending institutions? ServiceLink, the unrivaled best in the mortgage industry, seeks an action-oriented professional with a high degree of integrity and sound judgment to fill the position of Quality Control Analyst. The ideal candidate must share our unwavering focus on creating value for our customers and serve as a powerful force to promote unparalleled quality standards. If you thrive in a high-performance, Serve First culture, this may be the perfect position for you. It is an exciting time to join ServiceLink, where empowerment drives entrepreneurship.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
This position has a Sunday through Thursday schedule.
A DAY IN THE LIFE
In this role, you will…
- Perform quality control analysis of valuation reports in compliance with regulatory, industry and client requirements
- Contact valuation providers to discuss revisions or obtain status as needed
- Respond to and satisfy issues in a timely and consistent manner with accurate resolution
- Meet daily, weekly, and monthly production goals set forth by management
- Provide feedback to QC management that will improve processes and team productivity
WHO YOU ARE
You possess …
- A confident understanding of the mortgage services industry with knowledge of appraisal industry guidelines and products
- Prior appraisal or valuation review experience
- The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients.
- Exceptional customer service skills and mentality
Responsibilities
- Meet or exceed individual and departmental goals related to productivity and quality
- Ensure valuation reports meet all regulatory and client standards
- Maintain compliance with State and Industry regulations including Appraiser Independence Requirements
- Identify any discrepancies or errors in valuation reports and provide detailed revision requests to the provider
- Ensure appropriate escalation paths are followed
- Ensure that all steps of the QC valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes
- Contact valuation providers (appraisers, agents, etc.) as directed to discuss revisions or obtain status of the order
- Attend departmental meetings as required
- Participate in overtime, training, and onsite collaboration events as requested
- Communicate daily with QC Managers on department operation protocols
- Maintain a positive, professional business relationship with vendors and internal staff
- Perform all other duties as assigned
Qualifications
- 3+ years’ experience in real estate appraisal quality control review at the AMC or mortgage company level.
· College degree preferred.
- A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
- The ability to multitask in a fast-paced environment, especially the ability to work in multiple systems at once.
- The ability to quickly learn new skills, processes, and procedures.
- USPAP certification; if not already certified, this role will require successful completion of the 15 or 7 hr. USPAP training course after hire, and successful maintenance of the certification during employment.
- Knowledge of valuation processes, procedures, and technology.
- Exceptional customer service, communication and writing skills.
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