Quality & Compliance Specialist
Hot Job
BOX Home Office - Elgin, IL 60124
Salary Range $70,000.00 - $120,000.00 Salary/year Level Experienced Position Type Full Time Job Shift Day Education Level 4 Year Degree Travel Percentage Up to 25% Category Supply Chain
Description
Job Summary:
The Quality & Compliance Specialist is responsible for ensuring that all products sourced, distributed, and sold by the company meet applicable quality standards, regulatory requirements, customer specifications, and internal expectations. This position works cross-functionally with Purchasing, Sourcing, Operations, Sales, Customer Service, and suppliers to maintain product integrity, minimize quality risks, resolve product issues, and drive continuous improvement throughout the supply chain.
The ideal candidate is analytical, detail-oriented, collaborative, and experienced in quality systems within wholesale distribution, packaging, or manufacturing environments. Successful candidates will, in the first 12 months:
Establish standardized supplier quality scorecards.
Reduce customer quality complaints through proactive corrective actions.
Build a centralized compliance document library.
Improve response time for customer compliance requests.
Develop executive quality dashboards with key metrics.
Strengthening supplier qualification and audit processes.
Ensure consistent regulatory compliance across all product categories.
Drive measurable improvements in product quality and supplier performance.
Duties/Responsibilities:
Quality Assurance
Develop, maintain, and improve the company's Quality Management System (QMS).
Monitor supplier quality performance through scorecards, audits, corrective actions, and performance reviews.
Review incoming product specifications to ensure compliance with customer and regulatory requirements.
Conduct product inspections and quality evaluations as needed.
Manage customer quality complaints from investigation through corrective action and closure.
Analyze quality trends and identify recurring issues requiring process improvements.
Regulatory Compliance
Ensure products comply with applicable federal, state, and industry regulations, including where applicable:
FDA Food Contact requirements
Proposition 65
OSHA
EPA
CPSIA
ASTM standards
REACH
RoHS
TSCA
California packaging regulations
Extended Producer Responsibility (EPR) requirements
Sustainable packaging initiatives
Maintain current knowledge of changing regulatory requirements affecting products and packaging.
Supplier Compliance
Maintain supplier qualification process.
Review supplier certifications and documentation.
Coordinate supplier audits.
Verify testing documentation and Certificates of Compliance.
Maintain approved supplier database.
Ensure vendors meet company quality expectations.
Documentation Management
Maintain accurate records including:
Product specifications
Test reports
Certificates of Analysis (COA)
Certificates of Compliance (COC)
Safety Data Sheets (SDS)
Regulatory certifications
Corrective Action Reports (CAPA)
Non-Conformance Reports (NCR)
Maintain document control procedures.
Continuous Improvement
Identify opportunities to improve quality systems.
Lead root cause investigations.
Facilitate corrective and preventive action (CAPA) programs.
Assist with Lean and continuous improvement initiatives.
Develop quality metrics and dashboards.
Cross-Functional Collaboration
Partner with:
Purchasing
Strategic Sourcing
Product Management
Warehouse Operations
Sales
Customer Service
Supplier partners
Provide guidance regarding product compliance and quality concerns.
Customer Support
Support customer requests by providing:
Product certifications
Compliance documentation
Testing results
Regulatory statements
Quality questionnaires
Assist Sales with large customer quality audits.
Qualifications
Required Skills/Abilities:
Strong understanding of:
ISO 9001 principles
Root Cause Analysis
CAPA
Supplier audits
Statistical process improvement
Quality documentation
Packaging materials
Food-contact packaging requirements
Product testing
Regulatory compliance
Technical Skills
Proficient in:
Microsoft Excel
ERP systems
Microsoft Office
Quality management software
Document management systems
Preferred experience with:
Tableau
NetSuite
Education and Experience:
Bachelor's degree in or equivalent experience may be considered:
Quality Management
Engineering
Supply Chain
Industrial Technology
Business
Related field
Experience
3–7 years in Quality Assurance, Compliance, Supplier Quality, or Regulatory Affairs
Experience within wholesale distribution, packaging, plastics, manufacturing, or industrial products preferred
Experience managing supplier quality programs
Experience investigating customer quality complaints
Preferred Certifications
ASQ Certified Quality Engineer (CQE)
ASQ Certified Quality Auditor (CQA)
ASQ Certified Quality Improvement Associate (CQIA)
Lean Six Sigma Green Belt or Black Belt
ISO 9001 Internal Auditor Certification
Competencies
Exceptional attention to detail
Strong analytical thinking
Problem-solving mindset
Excellent organizational skills
Project management
Communication skills
Ability to influence without authority
Customer-focused
Continuous improvement mindset
Integrity and accountability
Key Performance Indicators (KPIs)
Supplier defect rate
Customer complaint rate
Cost of Poor Quality (COPQ)
Corrective Action closure time
Supplier audit completion
Regulatory compliance accuracy
Product return rate
Quality documentation accuracy
First-pass approval rate
On-time completion of compliance request
Physical Requirements:
Ability to work in both office and warehouse environments.
Occasional lifting up to 25 pounds.
Experience: 3 years required