IEM is looking for a Full Time - Quality Assurance & Technical Documentation
Analyst to support an agile application development team delivering client
facing business applications. This role combines hands-on software testing with
the creation of clear, user-facing documentation and training materials. The
ideal candidate has experience planning and executing user acceptance and
regression testing, tracking and communicating defects, and writing release
notes, user guides, and technical notifications that non-technical users can
follow.
Primary Location:
Live anywhere that meets personal office /at home work requirements in the
United States including Puerto Rico.
Travel Requirements:
This position may require occasional travel to client’s office at DC to
complete work assignments or attend meetings.
Essential Functions:
Plan and execute user acceptance testing (UAT), functional testing, and
regression testing for each application release.
Develop test plans, test cases, and acceptance criteria based on user stories
and requirements.
Log, track, and prioritize defects; verify fixes and communicate status to
the development team and stakeholders.
Write and maintain step-by-step user guides, quick-reference materials, and
system documentation.
Draft release notes and technical notifications describing new features,
fixes, and known issues in plain language.
Develop training materials and support end-user training sessions for new and
updated functionality.
Participate in agile ceremonies and contribute to sprint reviews and release
readiness decisions.
Support requirements for refinement and business analysis activities as
needed.
Minimum Qualifications:
Education: Bachelor’s degree in Information Systems, Computer Science,
Communications, Business, or a related field.
Experience: 4+ years of experience in software quality assurance, user
acceptance testing, or technical writing for software applications.
Demonstrated experience writing test cases and executing manual functional
and regression testing.
Demonstrated experience producing user-facing documentation such as user
guides, release notes, or training materials.
Experience working with a defect-tracking or work-management tool (e.g.,
Jira, Azure DevOps, or equivalent).
Excellent written communication skills, with the ability to explain technical
functionality to non-technical audiences.
S. citizenship and the ability to obtain and maintain a federal Public Trust
suitability determination.
Preferred Qualifications:
Experience testing applications built on low-code/no-code platforms (e.g.,
Microsoft Power Platform, Appian, ServiceNow, Salesforce).
Familiarity with agile/scrum delivery and sprint-based release cycles.
Experience supporting federal or public sector clients, including familiarity
with Section 508 accessibility testing.
Experience with SharePoint or similar collaboration platforms for publishing
documentation.
QA or technical writing certifications (e.g., ISTQB, CPTC) .
Additional Information:
Office Locations: Often, these offices are either owned by the client we work
with or by IEM. All candidates are expected to follow any rules and
regulations of the office in which they are required to work for that
project.
Personal Office:All personal office work environments require the ability to
maintain minimum Internet speeds of 25 Mbps upload and 3 Mbps download, as
well as a ping rate of 100 ms or less during working hours, regardless of the
type and number of devices using your Internet connection. You must also have
account privileges and access to your Internet service provider account
during working hours for the purpose of maintaining the Internet connection,
if needed.
Benefits and more:
Salary will be based on experience and location : $75,000 - $80,000 / year
10 paid Holidays
Vacation Pay
Sick Pay
401 (K) plan with matching
Company paid STD and LTD
Equal Employment Opportunity. All IEM employment decisions, including
recruiting, hiring, placement, training availability, promotion, compensation,
evaluation, disciplinary actions, and termination of employment, if necessary,
are made without regard to an individual's race, color, religion, creed, sex
(including sexual orientation, gender identity, and gender expression), national
origin, ancestry, age, physical or mental disability, medical condition, genetic
information, pregnancy (including childbirth and related medical conditions),
marital status, military or veteran status, citizenship or immigration status,
or any other characteristic protected under applicable law.
Reasonable Accommodation. IEM is committed to providing reasonable workplace
accommodations for individuals with disabilities. If you require assistance or
reasonable accommodation during any part of the application or employment
process, please email IEMhumanresources@iem.com with specific details about the
requested accommodation. All accommodation requests are reviewed case-by-case in
compliance with applicable law.