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DRAGONFLY HEALTH - A GREAT PLACE TO LAND
Dragonfly Health is the leading care-at-home data, technology and service
platform, and the industry’s first scale durable medical equipment (DME) and
pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced
technology and robust analytics to manage DME and pharmaceutical services as
part of a single, efficient solution for caregivers, patients, and their
families. We serve over 145,000 patients every day in all 50 states.
Here, you are an integral part of a team that is transforming the future of
hospice and post-acute healthcare. This is where innovation, collaboration and
compassion thrive, allowing us to carry out our work at the highest level to
serve our patients at a time in their life when they need us most.
We offer a dynamic and inclusive workplace where you'll have the unique
opportunity to shape the future of healthcare alongside a passionate and
talented team. We believe in empowering our employees to grow both personally
and professionally, providing ample opportunities for career advancement,
continuous learning, and skill development.
DRAGONFLY HEALTH IS OUR NAME FOR A REASON.
The dragonfly is symbolic of the transformational impact we’re making on the
industry, our people, and the lives we touch. We are a guiding force for what’s
ahead, delivering more than equipment and medications, but also comfort and
peace of mind. We are agile and adaptable, able to quickly and easily pivot from
one point to the next, ready for whatever situation or patient need that
arises.
WHATEVER IT TAKES. WHEREVER IT TAKES US.
WHAT WE OFFER
Competitive Compensation $24.00 per hour
Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k
w/match, etc.)
Growth Opportunity and Career Advancement
Agile and Adaptable team culture
Innovative and revolutionary technology solutions
A higher calling to provide quality patient care
See how Dragonfly Health is transforming the world of hospice and post-acute
care.
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WHAT YOU WILL DO
Conduct routine and targeted audits across applicable areas of the business
to evaluate quality, compliance, and adherence to established standards.
Analyze quality metrics, audit results, operational trends, and performance
data to identify gaps and improvement opportunities.
Develop and maintain dashboards, scorecards, audit summaries, and reports
that give leaders actionable insight into quality performance.
Identify workflow inefficiencies, compliance risks, and recurring issues and
communicate recommendations to operational leadership.
Support root-cause analysis and corrective and preventive action (CAPA)
efforts.
Help prepare for regulatory surveys, accreditation reviews, internal audits,
and compliance assessments.
Partner with teams across the organization on process improvements, workflow
changes, system updates, and other quality initiatives
WHAT WE LOOK FOR
3+ years of related professional experience, preferably within healthcare or
hospice.
Experience conducting audits and working with operational data.
Strong analytical skills, attention to detail, and the ability to turn
findings into actionable recommendations.
Familiarity with quality and process-improvement methodologies such as CAPA,
TQM, Lean, or Six Sigma.
Proficiency with Excel and reporting/analytical tools.
Experience with Salesforce, call-monitoring systems, or similar platforms is
helpful.
Bachelor’s degree preferred, or an equivalent combination of education and
experience.
WHY QUALITY ASSURANCE ANALYSTS ARE IMPORTANT
As Dragonfly Health grows, maintaining quality and consistency becomes
increasingly important—and increasingly complex. This role helps us identify
risks and performance gaps before they become larger problems and gives our
leaders the insight they need to make better decisions. Your work will directly
influence how we improve processes, reduce risk, strengthen compliance, and
deliver a consistently high standard of service as the organization continues to
scale.
LET'S SOAR TOGETHER