Quality Assurance Analyst

About The Company BeneLynk is a mission-driven organization dedicated to improving lives by addressing social determinants of health barriers and providing healthcare partners with essential information and advocacy. Our focus lies in helping individuals navigate the complex healthcare benefits landscape, ensuring they receive the support and resources they deserve. We pride ourselves on our compassionate, professional, and solution-oriented approach, serving veterans, caregivers, and healthcare clients with integrity and dedication. At BeneLynk, we foster a collaborative and healthy work environment where employees thrive while making a meaningful impact on the communities we serve. About The Role We are seeking a detail-oriented and proactive Quality Assurance (QA) Analyst to join our team in supporting the development and enhancement of our Veteran Directed Care (VDC) technology platform. This platform empowers veterans to manage their own long-term in-home care, including hiring and overseeing caregivers. The QA Analyst will be responsible for designing and executing comprehensive test strategies, plans, and scripts to ensure product functionality, quality, and compliance with industry standards. This role involves validating complex program logic related to eligibility, service authorizations, budgets, timesheets, payroll, and reporting, with a strong emphasis on accuracy and reliability. The QA Analyst will collaborate closely with cross-functional teams including Product Management, Engineering, Design, and Operations to capture business requirements, conduct rigorous testing, and support continuous improvement initiatives. The position is fully remote and offers an opportunity to contribute to a product that directly affects the well-being of veterans and caregivers. Qualifications 2–4+ years of experience in Quality Assurance (QA) and/or User Acceptance Testing (UAT) Proven experience leading product testing and analysis across multiple initiatives Familiarity with Agile software development methodologies and SCRUM frameworks Strong ability to develop test plans, test cases, and test scripts from specifications or verbal requirements Experience in End-to-End testing across multiple applications and platforms Excellent analytical and problem-solving skills with attention to detail Strong organizational and communication skills, both written and verbal Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and test management tools such as Azure DevOps preferred Associate degree required; Bachelor’s degree in a related field preferred Ability to work calmly under pressure with a proactive, self-starting attitude Experience with accessibility standards (WCAG 2.1 AA) and assistive technology testing is a plus Knowledge of healthcare systems, Veteran Directed Care programs, or financial transaction systems is desirable Responsibilities Design and execute comprehensive test strategies, plans, suites, cases, and scripts for the VDC platform Perform role-based testing across multiple user personas including veterans, caregivers, advocates, and partner agencies Validate complex program logic related to eligibility, service authorizations, budgets, timesheets, payroll, and reporting Test platform functionality under real-world conditions including mobile devices, low bandwidth, and assistive technologies Support accessibility testing to ensure compliance with WCAG 2.1 AA standards Collaborate with Product Management, Engineering, Design, and Operations teams to capture requirements and translate them into testable criteria Identify, document, and track defects; work with teams to prioritize and verify resolutions Maintain detailed documentation of test coverage, results, and compliance for audit readiness Provide clear and concise QA/UAT reports and communicate testing progress and risks to stakeholders Assist in continuous improvement of QA processes and best practices Support training and development initiatives related to QA/UAT as needed Perform additional duties as assigned by leadership to support product quality and delivery Benefits Competitive salary up to $80,000 annually based on experience Medical, dental, and vision insurance Employee Assistance Program (EAP) 401(k) retirement plan with company match 15 paid days off annually Monthly company town hall events fostering community and engagement Internal mental health newsletters to support employee wellbeing Monthly streaming service stipend up to $12 per month Discounted tickets for movies, hotels, and more through the ‘Tickets at Work’ program Monthly Lunch & Learn sessions with senior management Virtual team-building events including trivia, painting sessions, and more A supportive and inclusive remote work environment Equal Opportunity We are proud to be an Equal Employment Opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.