Quality and Laboratory Support Practitioner (NP/PA) page is loaded## Quality and Laboratory Support Practitioner (NP/PA)locations: Remote, New York: Remote, Indiana: Remote, Illinois: Remote, Pennsylvania: Remote, Michigantime type: Full timeposted on: Posted Yesterdayjob requisition id: R2025-015490The Quality and Laboratory Support Practitioner (NP/PA), works under the direction of the Medical Director, Quality Assurance and Performance Improvement. This role is responsible for the timely review and follow-up of outpatient test results, including initiating treatment when appropriate.Key responsibilities also include supporting Quality, overseeing internal incident reporting, and identifying opportunities to improve patient care. The NP/PA collaborates with Lab RNs and both clinical and administrative teams to ensure care is well-coordinated and aligned with internal policies, regulatory standards, and best practices.**Salary:*** Qualified NP/PA hourly rate is $60/hour**Job Responsibilities:*** Review, interpret and treat actionable outpatient laboratory results across multiple states.* Monitor results queues of all sites and report any delays in reporting or patient care.* Call patients with results when indicated and send mail to patients in the event that the patient cannot be reached by phone.* Communicate abnormal or critical results to patients promptly.* Document all follow-up actions accurately in the electronic health record (EHR).* Work within the team of RNs to ensure timely review and reporting of results to patients and treatment changes, when indicated.* Provide patient education and support to promote adherence to care plans.* Report communicable diseases to state departments of health.* Assist Quality Department with the incident reporting process, including intake, review, investigation, documentation, and resolution of clinical and operational incidents.* Maintain and audit records of incident reports and develop trend reports to identify areas of risk or improvement.* Monitor clinical practices to ensure adherence to policies, procedures, and external regulations (OSHA, HIPAA, CDC, state/local health authorities).* Support the development, implementation, and evaluation of quality improvement initiatives.* Track and report on quality indicators, such as patient satisfaction, wait times, safety events, and medication errors.* Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training.**Minimum Job Qualifications:*** Minimum of 2 years of clinical experience in urgent care, emergency, or ambulatory care settings.* Prior experience with lab review and quality reporting is a plus.* Knowledge of healthcare regulatory requirements, clinical workflows, and patient safety principles.* Exceptional organizational and communication abilities.* Comfortable working in a fast-paced, remote healthcare environment..* Strong critical thinking, communication, and organizational skills.* Proficiency in electronic medical records (EMR) and standard office software (e.g., Microsoft Office Suite).**Education:*** Graduate of an accredited Nurse Practitioner or Physician Assistant program.**Required License and Certification:*** Active and unrestricted NP or PA license in all of the following states: Indiana, Illinois, New York, Pennsylvania, and Michigan.* Board certification (e.g., AANP, ANCC, or NCCPA).**Mental and Visual Requirements:*** Works in clean, smoke-free and well-lit spaces.* Exposure to frequent deadlines/ must have ability to handle stress effectively, subject to frequent interruptions* Must have good visual and hearing acuity.* Must be able to utilize keyboard and view computer screens up to 90% of shift.* Must be able to follow directions and plan fairly complex processes & workflow**Physical Activities and Requirements:*** Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and/or wrists.* Requires some physical work; lifting, pushing, or pulling required of objects up to 10 pounds. WellNow is an EOE.WellNow, is part of TAG-The Aspen Group's family of healthcare brands. #J-18808-Ljbffr
Experience: 3 years required