Quality Analyst (Genesys Cloud CX and Dynamics 365 solutions)
Key Responsibilities
- Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
- Define functional, integration, system, regression, performance, and UAT testing approaches.
- Ensure traceability between business requirements, user stories, and test cases.
- Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
- Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
- Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
- Support root cause analysis and recommend process improvements to enhance software quality.
- Support business users during UAT planning and execution.
- Develop UAT scenarios and scripts.
- Track UAT completion and sign-off activities.
- Participate in performance, load, and scalability testing.
- Validate system response times and user experience.
Required Skills & Qualifications:
- 5+ years of Quality Assurance and Software Testing experience.
- 2+ years working on Contact Center, CRM, or Customer Service platforms.
- Experience testing enterprise SaaS applications.
- Experience supporting Agile/Scrum delivery environments.
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