QA Lead (Automation Testing) D365 Implementation
Large-Scale ERP / PIM / Ecommerce Implementation Program
Location: Charlotte, NC (or) Remote who can travel to Charlotte, NC once a month
Employment Type: Contract to Hire
Engagement: Large-scale implementation program (D365 F&O, D365 CE, InRiver PIM, Shopify)
About the Role
We are in the middle of a large-scale Microsoft Dynamics 365 (F&O and CE) implementation, alongside a new InRiver PIM integration into our Shopify ecommerce storefront. We're looking for a QA Lead to own test strategy and automation across this entire program using elevaite365, an AI-powered, no-code test automation platform purpose-built for Dynamics 365 and its integrations. This is a hands-on leadership role for someone who thrives during the highest-stakes phase of an ERP program building the automated regression backbone that gives the business confidence to go live, and staying through cutover, hypercare, and beyond.
What You'll Do
Own the elevaite365 test automation build-out across D365 F&O, D365 CE, and their integrations with InRiver and Shopify
Lead and mentor a QA team of automation and manual testers throughout the implementation lifecycle (CRP, SIT, UAT, cutover, hypercare)
Design and record end-to-end business process test scripts in elevaite365, translating functional consultants' business process documentation into automated, self-maintaining test scripts
Architect cross-system test scenarios validating data flow across the full stack e.g., product/attribute data from InRiver into D365 F&O and out to Shopify; customer/lead data through D365 CE; order and inventory sync back from Shopify
Partner directly with the implementation partner/SI, functional consultants, and business process owners to build a shared test strategy and traceability matrix (requirements test scripts defects)
Own the master test plan for each implementation phase: System Integration Testing (SIT), User Acceptance Testing (UAT), and Cutover/Go-Live rehearsals
Manage defect triage across workstreams (F&O, CE, InRiver, Shopify, integration middleware), driving root cause analysis with the right technical owner
Coordinate UAT with business stakeholders (Finance, Sales, Merchandising, Customer Service) training them on test execution, tracking sign-off, and managing exit criteria
Build the regression suite that will outlive the implementation ensuring elevaite365 scripts are structured for reuse in steady-state testing of future D365 updates (Microsoft's twice-yearly release cadence)
Report test progress, risk, and quality metrics to the program steering committee, including defect burn-down and go/no-go readiness for each cutover milestone
Manage test environments and data across D365 sandbox tiers, InRiver staging, and Shopify dev/staging stores
What You Bring
Required
6+ years in QA/software testing, 2+ years in a lead role, ideally within ERP implementation programs specifically (not just steady-state support)
Direct experience testing on a Microsoft Dynamics 365 F&O and/or CE implementation understanding of standard implementation phases (CRP, SIT, UAT, cutover, hypercare)
Experience with AI-powered or record-and-playback test automation tools for enterprise business applications (elevaite365 experience is a strong plus; will train specifically on elevaite365 if coming from a comparable no-code/low-code automation tool)
Familiarity with RSAT (Microsoft's Regression Suite Automation Tool) either direct use or experience migrating away from it
Experience validating system integrations ideally including PIM-to-ERP or ERP-to-ecommerce data flows
Working knowledge of InRiver (or a comparable PIM) and Shopify (or a comparable ecommerce platform) from a testing/data-validation standpoint
Comfort managing test plans and traceability in Azure DevOps or similar ALM tooling
Strong stakeholder management skills able to coordinate testing across an SI partner, internal business teams, and multiple platform owners simultaneously
Experience running or supporting UAT with non-technical business users
Nice to Have
Prior experience specifically on a multi-system ERP + PIM + ecommerce implementation (not just single-platform)
Familiarity with Microsoft Sure Step or comparable ERP implementation methodology
Experience with integration/middleware testing (Azure Integration Services, Logic Apps, or third-party iPaaS)
Retail, CPG, distribution, or manufacturing background common industries running this exact stack
Microsoft Dynamics 365 or ISTQB certifications