The Provider Network Relations Supervisor is responsible for developing and
maintaining relationships with network providers, supporting providers by
offering technical assistance, and recruiting providers to fulfill network
needs. This position will assist in the coordination of cross-departmental
initiatives, identified internally or by the State of NC and assist in
activities related to special initiatives.
This position is full-time remote. Selected candidate must reside in North
Carolina and be willing to travel to the home office (Morrisville,
NC) for onsite team meetings as needed.
Responsibilities & Duties
Manage and Develop Staff
Work with Human Resources and senior management to maintain and retain a
highly qualified and well-trained workforce
Ensure staff are well trained in and comply with all organization and
department policies, procedures, and business processes
Organize workflows and ensure staff understand their roles and
responsibilities
Ensure the department has the needed tools and resources to achieve
organizational goals and to support employees and ensure compliance with
licensure, regulatory, and accreditation requirements
Actively establish and promote a positive, diverse, and inclusive working
environment that builds trust
Ensure all staff are treated with respect and dignity
Ensure standards are transparent and applied consistently, impartially, and
ethically over time and across all staff members
Work to resolve conflicts and disputes, ensuring that all participants are
given a voice
Set goals for performance and deadlines in line with organization goals and
vision
Effectively communicate feedback and provide ongoing coaching and mentoring
to staff and support a learning environment to advance team skills and
professional development
Cultivate and encourage efforts to expand cross-team collaboration and
partnership
Coordinate Network Provider Recruitment and Relationships
Assign providers to be recruited to a Provider Relations Specialist
Maintain and revise recruiting workflow
Ensure team received ongoing training on recruiting tasks and the use of
platforms such as Salesforce
Monitor recruiting goals and team progress to ensure recruiting goals are
met.
Assure a full array of providers are available to meet the needs of the
service recipients
Assist in analysis of the service array and identification of gaps
Work with the Director of Provider Network Operations and appropriate staff
to plan, develop and implement organization goals, policies, and procedure
Minimum Requirements
Education & Experience
Bachelor’s degree in Human Services from an accredited college or university and
Five (5) years of experience in counseling, nursing, psychology, social work, or
related human services field
OR
Master’s degree in Human Services from an accredited college or university and
Three (3) years of experience in counseling, nursing, psychology, social work,
or related human services field.
OR
Graduation from an associate degree in nursing or diploma program of nursing and
5 years of experience in the treatment of mental illness Preferred- Minimum of 2
years supervisory experience.
Preferred:
Experience in any of the following areas would be valuable for this employee:
MH/SUD/TBI/I/DD Population Supports, public speaking, mediation, presentation
development, group facilitation, advocacy, regulations compliance and project
management
Knowledge, Skills, & Abilities
Knowledge of all disability areas including Traumatic Brain Injury, Mental
Health, Substance Use and Developmental/Intellectual Disabilities
Knowledge and understanding of principles, concepts, and Best Practices used
in the treatment, habilitation, and support of individuals with needs in any
of the disability areas
Knowledge and understanding of the different systems that impact Providers
Knowledge and understanding of legal, waiver and program
practices/requirements and apply this knowledge in problem-solving and
responding to questions/inquiries
Knowledge of basic Project Management Skills as they related to New Service
Development
Proficient with Microsoft Office Suite (Outlook, Word, Excel)
Leadership skills
Excellent Team building skills
Diplomacy and discretion skills
Highly effective communication skills
Problem solving and conflict resolution skills
Ability to work successfully with interparental teams including Provider
Network Project Management Team, UM, CC, Claims and other departments.
Ability to independently organize multiple tasks and priorities, and
effectively manage under pressure of deadlines
Salary Range
$91,192-$116,270/Annually
Exact compensation will be determined based on the candidate's education,
experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility