About skillspath and the Opportunity
At skillspath, we’re redefining how healthcare providers connect with the support they need. Our mission is to empower clinicians, billing specialists, and clinic administrators with seamless, real‑time assistance that keeps patient care moving forward. As a leading player in the health‑tech ecosystem, skillspath blends cutting‑edge technology with a human touch, ensuring that every provider interaction is efficient, accurate, and compassionate.
We’re looking for a dedicated Provider Customer Service Call & Chat Representative to join our remote, multi‑location team. In this role, you’ll be the frontline advocate for providers across the United States, resolving complex inquiries, guiding them through our digital tools, and ensuring a friction‑free experience that drives satisfaction and loyalty.
Key Responsibilities
- Provider Advocacy – Act as the primary point of contact for healthcare professionals, demonstrating accountability and ownership in every interaction.
- Multi‑Channel Support – Deliver high‑quality service via phone and concurrent chat, adapting to the provider’s preferred communication channel.
- Rapid Triage – Quickly assess incoming contacts from physician offices, clinics, billing departments, and other healthcare entities, determining priority and routing needs.
- Issue Resolution – Identify and resolve a wide range of provider concerns, including benefits eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health queries.
- Complex Case Analysis – Research and dissect intricate prior authorization and claim issues, taking decisive action to prevent repeat calls and minimize escalations.
- Cross‑Functional Collaboration – Work closely with internal partners across multiple business lines (C&S, M&R, E&I) to ensure comprehensive, timely resolution and clear communication to providers.
- System Proficiency – Navigate more than 30 enterprise systems, extracting critical data to resolve issues efficiently and maintain provider satisfaction.
- Digital Tool Advocacy – Encourage providers to adopt skillspath’s self‑service digital tools, demonstrating their benefits and guiding users to faster, autonomous problem resolution.
Essential Qualifications
- High School Diploma, GED, or equivalent work experience.
- Minimum of 1 year of customer service experience, preferably in a fast‑paced environment.
- Proficiency with Windows PC applications and a proven ability to learn new, complex systems quickly.
- Typing speed of 35–40+ words per minute with 90%+ accuracy.
- Legal age of 18 years or older.
- Availability to work a full‑time (40 hours/week) 8‑hour shift between 10:35 AM – 7:05 PM CST, Monday through Friday.
Preferred Experience & Skills
- Prior experience in healthcare customer support or a related field, with familiarity of medical terminology and billing processes.
- Experience in a call center or customer service environment where phone and computer usage are primary tools.
- Strong multitasking abilities, managing multiple concurrent conversations and system queries.
- Excellent written and verbal communication skills, with a calm, empathetic tone.
- Problem‑solving mindset, capable of dissecting complex issues and proposing actionable solutions.
- Team player who thrives in a collaborative, cross‑functional setting.
What You’ll Gain at skillspath
Career Growth & Learning
At skillspath, we believe in continuous development. You’ll have access to:
- Structured onboarding and mentorship programs that accelerate your learning curve.
- Regular training sessions covering the latest healthcare regulations, technology updates, and customer service best practices.
- Opportunities to cross‑train across different business lines, expanding your skill set and career options.
- Clear performance metrics and career ladders that reward excellence and innovation.
Work Environment & Culture
Our remote, flexible model empowers you to work from any location while staying connected to a vibrant, inclusive community. You’ll experience:
- A culture that values transparency, collaboration, and mutual respect.
- Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
- Access to cutting‑edge tools and technology that streamline your workflow.
- A supportive leadership team that listens, responds, and invests in your success.
Compensation, Perks & Benefits
While specific figures may vary based on location and experience, skillspath offers a competitive total rewards package that includes:
- Base salary commensurate with industry standards and your experience.
- Performance‑based incentives and recognition programs that celebrate your contributions.
- Equity stock purchase options, allowing you to share in skillspath’s growth.
- 401(k) plan with company matching to help you secure your financial future.
- Health, dental, and vision insurance options for you and your family.
- Generous paid time off, including vacation, sick leave, and holidays.
- Professional development budget to support courses, certifications, and conferences.
Why skillspath?
Choosing skillspath means joining a forward‑thinking organization that places people at the heart of everything we do. You’ll be part of a mission‑driven team that:
- Values innovation and embraces new technologies to improve provider experiences.
- Encourages autonomy, giving you the freedom to own your work and make an impact.
- Supports work‑life balance through flexible scheduling and remote work options.
- Celebrates diversity, equity, and inclusion, ensuring every voice is heard.
Ready to Make a Difference?
If you’re passionate about helping healthcare providers navigate complex challenges, thrive in a dynamic environment, and grow your career with a company that rewards excellence, we want to hear from you.
Apply today to become a key member of skillspath’s customer support family and help shape the future of healthcare service.
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