Molina Healthcare is hiring a Provider Claims Adjudicator. This position is
remote; however candidates must live in Ohio.
This position is heavy inbound phone calls from Providers.
This position will be assisting Providers with live claim adjustments,
eligibility updates, and/or COBs.
Hours will be Monday through Friday 1130am to 8pm EST.
Highly qualified candidates will have the following experience
Managed Care / MCO claims experience
Call center claims experience is highly preferred
Billing & Appeals and Grievances
Provider Customer service and/or Member experience
Salesforce, QNXT, PEGA
Claim Shark
Essential Job Duties
Provides support for provider claims adjudication activities including
responding to providers to address claim issues, and researching,
investigating and ensuring appropriate resolution of claims.
Provides support for resolution of provider claims issues, including claims
paid incorrectly; analyzes systems and collaborates with respective
operational areas/provider billing to facilitate resolution.
Collaborates with the member enrollment, provider information management,
benefits configuration and claims processing teams to appropriately address
provider claim issues.
Responds to incoming calls from providers regarding claims inquiries -
provides excellent customer service, support and issue resolution; documents
all calls and interactions.
Assists in reviews of state and federal complaints related to claims.
Collaborates with other internal departments to determine appropriate
resolution of claims issues.
Researches claims tracers, adjustments, and resubmissions of claims.
Adjudicates or readjudicates high volumes of claims in a timely manner.
Manages defect reduction by identifying and communicating claims error issues
and potential solutions to leadership.
Meets claims department quality and production standards.
Supports claims department initiatives to improve overall claims function
efficiency.
Completes basic claims projects as assigned.
Required Qualifications
At least 2 years of experience in a clerical role in a claims, and/or
customer service setting, including experience in provider claims
investigation/research/resolution/reimbursement methodology analysis within a
managed care organization, or equivalent combination of relevant education
and experience.
Research and data analysis skills.
Organizational skills and attention to detail.
Time-management skills, and ability to manage simultaneous projects and tasks
to meet internal deadlines.
Customer service experience.
Effective verbal and written communication skills.
Microsoft Office suite and applicable software programs proficient
To all current Molina employees: If you are interested in applying for this
position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina
Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V