At Carrum, we live and breathe the mission of transforming the healthcare system
to create an unmatched experience for patients. If you are passionate about
changing healthcare and want to finally get rid of surprise bills, poor quality,
and high prices, while thriving in an entrepreneurial, cutting-edge environment,
we would love to connect with you.
In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital
health. Today, 90% of the US population lives within 50 miles of a Carrum COE
and our providers rank in the top 10% nationally. Our team’s execution has been
recognized by the venture community and we’ve raised more than $96M in aggregate
from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our
impact has been externally proven in a 2021 RAND Corporation study
[https://www.carrumhealth.com/rand-corp-study-bundled-payments-save/] and
featured as a Harvard Business School (HBS) case study
[https://www.hbs.edu/faculty/Pages/item.aspx?num=51867].
Reporting to the Senior Director of Provider Operations and Account Management,
you will be directly responsible for interfacing with our Center of Excellence
providers and the implementation process for bringing new providers onto the
Carrum platform. Your ability to manage a smooth implementation process from
contract signature to “go live” for Carrum members is key to the ongoing success
of our provider partnerships.
You will play a key role in supporting the Senior Director of Provider
Operations and Account Management in ongoing account management operations
after implementation by leveraging your cross-functional relationships with both
external and internal teams. You’ll be responsible for managing all aspects of
provider operations, including developing KPIs, tracking and reporting outcomes
for individual providers, troubleshooting and escalation management, and ongoing
relationship management at more senior levels of our provider partners.
Your experience and success at other healthcare startups, provider
organizations, consultancies, or strategic research firms has given you a deep
understanding of how to make provider relationships successful and you’re
looking to apply your detail-oriented and organized professional skill set to a
new challenge in a high-energy environment with growth potential.
The salary range for this role is $105,000 -$125,000 depending on geography and
level of experience, plus equity and an annual bonus.
You’re excited about this opportunity because you will...
Drive end-to-end provider implementations: Oversee and manage the complete
onboarding journey for high-value provider partners orienting systems to the
Carrum model, coordinating data and technical integrations, and turning
high-stakes contracts into operational realities.
Serve as a trusted daily relationship manager: Work 1:1 on a daily basis with
providers’ front-line clinical, administrative, and operational teams,
bringing a proactive, "can-do" problem-solving approach to ensure
frictionless operations.
Orchestrate cross-functional priorities: Seamlessly navigate multiple
competing internal and external workflows, partnering with Patient Care
during member journeys, syncing with Finance on billing and invoicing, and
collaborating with Customer Success to exceed the expectations of our
enterprise employer partners.
Lead high-visibility governance and JOCs: Own and run Joint Operations
Committee (JOC) meetings alongside monthly, weekly, and ad-hoc executive
check-ins to maintain deep alignment and relationship health across
leadership levels.
Elevate account health and performance: Partner closely with the VP of
Provider Operations and Account Management as well as the Senior Director of
Employer Accounts to continuously maintain, manage, and scale our flagship
account ecosystem.
Swiftly resolve complex escalations: Act as the lead owner for provider,
patient, or customer escalations, using sound judgment, poise under pressure,
and creative problem-solving to resolve issues rapidly.
Design scalable workflows: Develop, refine, and implement best-in-class
operational processes and workflow enhancements across all stages of provider
management.
Support account growth and expansions: Partner with Provider Sales to unlock
service line expansions within existing key provider accounts and drive
platform adoption.
Apply clinical expertise with meticulous attention to detail: Use your deep
healthcare understanding to solve intricate operational puzzles, serving as
an authoritative resource both internally and externally.
Fuel commercial momentum: Lend operational and clinical expertise to
high-value RFP responses and strategic sales initiatives to help secure
future growth.
We’re excited about you because…
You are a strategic, high-energy relationship builder who brings a tenacious,
"can-do" attitude to every challenge. You thrive under pressure, possess an
unrelenting commitment to excellence, and have a proven ability to seamlessly
manage multiple competing priorities for complex, high-stakes accounts.
Passionate about value-based care and transforming the healthcare industry, you
bring impeccable professionalism, exceptional relationship management skills,
and a deep understanding of healthcare operations. Above all, you are ready to
take full ownership of our most critical flagship enterprise partnership,
driving long-term strategic alignment, scale, and operational success at a
pivotal inflection point in our company’s growth.
WHAT YOU BRING TO THE TEAM:
5+ years of experience working directly with healthcare providers, ideally
major hospitals, health systems, physician group practices, regional
providers, and/or ambulatory surgery centers.
Masterful relationship management skills with a track record of building,
nurturing, and expanding trust across all organizational levels—from
front-line clinical, administrative, and finance stakeholders up to VP and
C-suite leadership.
Proven multi-priority execution: Exceptional ability to juggle multiple
competing workstreams, navigate complex operational matrixes, and keep
high-stakes initiatives moving forward seamlessly without sacrificing
quality.
Unwavering "can-do" attitude: A resilient, positive, and proactive spirit
with a desire to roll up your sleeves, go above and beyond, and do whatever
it takes to support our provider partners, members, and team.
Deep healthcare domain expertise: Solid understanding of elective surgeries,
billing and invoicing, DRG and CPT codes, service line dynamics, and diverse
provider operational/organizational models.
Knowledge of employer healthcare structures: Strong familiarity with
self-funded employer health plans, direct-to-employer contracting, and
bundled payment models is a major plus.
Analytical & data-driven mindset: Ability to synthesize complex healthcare
data to uncover and communicate high-value, actionable insights for key
partners.
Adaptable & entrepreneurial spirit: A self-starter who thrives in a
fast-paced, startup environment, bringing creative problem-solving and
innovative thinking to ambiguous situations.
Uncompromised integrity: Complete adherence to HIPAA compliance, data
privacy, and the sensitive handling of confidential information.
Mobility: Willingness to travel ~15%.
Why you’ll love working with us...
We’re a hard-working, humble, and compassionate group motivated to solve the
hard problems in healthcare today. You’ll work with talented, experienced
co-workers from companies like Booz & Company, Livongo, 98point6, Google, and
Optum. We believe in using data to inform decisions, technology to make our
jobs easier, and creative thinking to pave the future.
We are working with some of the most recognized and esteemed names in the
country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care,
Scripps Health, and Rush Health have joined our platform. Employers who use
our benefit include US Foods, United Airlines, and large public sector
organizations like the self-insured schools of California, and the State of
Maine.
We empower team members to be autonomous and provide a collaborative
environment where you get support and healthy feedback. You can bring your
authentic self to work every day and are encouraged to help others do the
same.
We carve out time to let go of work to celebrate our successes and have fun.
We’re a remote-first company with employees all over the United States and
two office locations in San Francisco and Chicago. We support our employees
during the work day and beyond with flexible working hours, generous time
off, paid parental leave, and opportunities to connect with coworkers both
virtually and in-person.
We embrace our team’s diversity of thought, experience, and interests and
know that doing so makes us stronger as a company. Carrum has an active
employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and
several employee resource groups (ERGs). Our ERGS help employees build
stronger connections through social, educational, and community activities.
You’ll feel proud that the work you do each day directly impacts people’s
lives in big and meaningful ways.
Other benefits:
Stock option plan
Flexible schedules and remote work
Chicago and San Francisco offices available
Self-managed vacation days, within reason
Paid parental leave
Health, vision, and dental insurance
401K retirement plan
About Carrum
We’re a health tech company that brings value-based care to the masses. We help
employers deliver a memorable patient experience, immediately lower healthcare
costs, and drive better outcomes and achieve this through the power of
technology and human-centered design. Since launching in 2014, we’ve partnered
with Fortune 500 employers and top hospitals across the nation. We’ve been
recognized by Harvard Business School and featured in TechCrunch, The Los
Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only
scratching the surface of our opportunity and we’re looking for incredible
people like you to help us realize our full impact.
Carrum Health is an equal opportunity employer and encourages all applicants
from every background and life experience.