Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.
The Scheduling Coordinator will support the Operations Team by focusing on scheduling interpreters across multiple lines of business and working closely with both clients and interpreters to ensure high levels of client satisfaction, interpreter engagement, and operational efficiency.
In this fast-paced environment, the Scheduling Coordinator will be responsible for answering phone calls from clients and interpreters, creating appointments on demand, and actively working to fill as many service requests as possible. This includes communicating with interpreters through various methods (phone, email, messaging platforms, etc.) to ensure timely and effective scheduling.
Responsibilities
Work with clients to schedule On-site and Pre-Scheduled Video (VRI) Interpreter appointments to fulfill our clients’ needs and expectations.
Manage urgent needs by accessing Propio’s database of Interpreters to solve last-minute requests by the client.
Track and audit schedules and timesheets for the interpreters that service our clients and our community.
Work collaboratively with other departments within the organization to ensure continuity and consistency in delivering the client experience.
Support Interpreters by projecting a positive personality, create events and programs to increase Interpreter engagement and satisfaction.
Ensure documentation required for Interpreters and Clients are handled securely and with confidentiality.
Other duties as assigned.
Requirements
Qualifications
2+ years relevant customer service experience
Ability to be resourceful, take ownership, be motivated, and have great attention to detail
Excellent written and verbal communication skills
Outstanding customer service and professional behavior
Intermediate level experience using Microsoft Suite of Products (Excel, Word, Outlook, etc.)
Ability to manage confidential and sensitive information
Ability to work both independently and within a team to meet deadlines
2+ years customer service experience; strong communication; detail oriented; proficient in Microsoft Office; able to handle confidential information; able to work independently and in a team.
Key Responsibilities
schedule interpreters
manage urgent needs
Skills & Tools
Microsoft Office
Job Details
Category: Project and Program Management
Seniority: Mid Level
Commitment: Full Time
Workplace: Remote — Colombia
Languages: English
About Propio
Provider of interpretation, translation, and localization services. — Industry: Information Technology