Job description
The Manager, Property Management is the operational layer between the Country Lead and the Property Management Associates. The role owns asset quality, guest review performance, maintenance, and vendor/renovation projects for an assigned portion of the portfolio, and acts as the first escalation point for Associates on complex cases — coaching them through the issue rather than taking it over. German at native or near-native level is required given the local portfolio and vendor landscape; professional English is required for internal communication.Job requirements
- Several years of operational experience in property management, hospitality, or serviced apartments
- Strong bias for action — comfortable making calls and building process where none exists yet
- Fluent/native German; professional English
- Confidence managing and negotiating with vendors, contractors, and property owners
- Ability to prioritize across multiple properties and workstreams without losing follow-through
- Experience coaching or developing less experienced colleagues, without formal line-management authority
- Practical judgment on renovations, FF&E, and repair-vs-replace decisions
Job responsibilities
- Act as the first escalation point for Property Management Associates on complex cases — working through the issue with them so they're better equipped next time
- Own asset quality across an assigned set of units: inspections, cleanliness standards, maintenance, and guest review performance
- Manage vendor and CSP performance: give structured feedback, hold providers to standard, escalate non-performance
- Take end-to-end ownership of renovation and asset-improvement projects — scope, budget, sourcing, execution, handover
- Review and challenge repair/replacement decisions and quotations to keep spend commercially justified
- Identify recurring operational problems and turn them into SOPs, checklists, or training materials
- Coordinate with Guest Experience, Maintenance, and other teams to mitigate guest impact when issues can't be resolved immediately
- Provide the Country Lead with concise updates on risks, budget deviations, and decisions needing senior input
Job benefits
- Real impact, not AI theater. Airbnb & Booking hand you soulless AI replies - build the better ones.
- Unlimited token budget, seriously. Opus 4.6, GPT 5.4, Gemini 3.1 Pro - whatever makes you more productive, you get.
- A culture that ships, not debates: short, direct decisions instead of endless meetings. Plus a competitive salary, benchmarked against the market.
- Modern, centrally located office in Berlin. 25 days of paid vacation, Urban Sports or Wellpass, access to the Nilo mental health platform.
- Fully taken care of: lunch & dinner 3x/week, breakfast daily, snacks, coffee & matcha always stocked.
- Office Yoga, run club, team events - plus free stays at our apartments across Europe.
Several years of property management, hospitality, or serviced-apartment experience; native or near-native German; professional English; vendor negotiation, prioritization, coaching, and renovation judgment skills.
Key Responsibilities
- coaching associates
- managing vendors
- overseeing renovations
Skills & Tools
Opus 4.6, GPT 5.4, Gemini 3.1 Pro
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Germany or Berlin
- Languages: German, English
Benefits
- Generous paid time off
About Arbio Group GmbH
A hospitality company managing serviced apartments and guest stays across Europe. — Industry: Hospitality and Tourism