Job Title: Property Management Support Specialist
Employer: Outsource Ability Ltd (on behalf of our client)
Employment Type: Remote
Job Overview
Outsource Ability Ltd is seeking a proactive and detail-oriented Property Management Support Specialist on behalf of our client. This role is responsible for providing administrative and operational support to ensure the smooth management of residential and/or commercial properties. The successful candidate will play a key role in coordinating tenant services, maintenance activities, and property-related communications while maintaining accurate records and ensuring compliance with processes.
Key Responsibilities
Administrative & Operational Support
- Provide daily support to property managers with administrative tasks
- Maintain and update property management systems and records
- Prepare and organize lease agreements, reports, and documentation
- Track key dates including lease expirations, renewals, and inspections
Tenant Communication & Support
- Serve as a point of contact for tenant inquiries and service requests
- Respond to tenant communications in a professional and timely manner
- Assist with tenant onboarding and move-in/move-out processes
- Coordinate notices, updates, and general communications to tenants
Maintenance Coordination
- Log, track, and follow up on maintenance requests
- Coordinate with contractors, vendors, and service providers
- Ensure timely resolution of maintenance issues
- Maintain records of completed work and service history
Financial Tracking & Reporting
- Monitor rent payments and assist with rent collection processes
- Follow up on late payments and escalate where necessary
- Assist with basic financial reporting and reconciliation tasks
- Maintain accurate records of invoices, expenses, and payments
Compliance & Documentation
- Ensure property records are complete and compliant with company procedures
- Support adherence to lease terms and property regulations
- Maintain confidentiality of all tenant and property information
Requirements & Qualifications
- Proven experience in property management support, administration, or a related role
- Familiarity with property management systems and processes
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office and/or Google Workspace
- Ability to multitask and prioritize effectively in a remote environment
- High level of attention to detail and accuracy
- Reliable internet connection and dedicated remote workspace
Preferred Skills
- Experience with property management software (e.g., Buildium, AppFolio, PropertyMe)
- Knowledge of lease agreements and property compliance standards
- Basic understanding of financial tracking and reporting
- Experience working with international clients or remote teams
Key Competencies
- Strong problem-solving ability
- Professional and client-focused approach
- Ability to work independently and meet deadlines
- High level of integrity and confidentiality
- Adaptability and responsiveness in a fast-paced environment
Working Conditions
- Fully remote role
- May require working across different time zones
- Occasional flexibility in hours depending on client needs
This role offers an excellent opportunity to contribute to efficient property management operations while supporting a growing team through Ltd.
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