About the Client
- Our client is a US-based property management business that oversees residential rental properties, including single-family and multifamily units, on behalf of property owners.
- They’re growing, and daily tenant communication, leasing paperwork, maintenance follow-ups, and bookkeeping are taking up more of their time.
- They’re looking for a dependable, detail-oriented coordinator who can keep operations running smoothly and know when to bring them in.
Why does this role exist?
- The client needs to step back from daily tenant and admin work without anything slipping through the cracks.
- This role exists to take over day-to-day operations, from tenant communication and leasing to maintenance coordination, light bookkeeping, and owner updates.
- In your first 30 days, you’ll learn their systems, properties, tenants, and vendors, and handle requests quickly and independently so the client can trust you to run the day-to-day.
The Impact you’ll make
- Tenant Communication
- Answer tenant calls, emails, and texts within set response times
- Log maintenance requests and send confirmation to the tenant
- Send rent reminders before the due date and late notices after
- Share move-in and move-out instructions
- Send building notices about inspections, water shutoffs, pest control, or repairs
- Escalate emergencies to the property manager right away
- Leasing & Lease Administration
- Post vacancy listings on Zillow, Apartments.com, Facebook Marketplace, and similar sites
- Respond to prospect inquiries and schedule showings
- Send rental applications and track which ones are complete