OVERVIEW
We are recruiting on behalf of our client for a Property Administration Assistant. Our client is a UK-based property management business seeking a reliable, English-speaking remote professional to support their day-to-day tenant and administrative operations. This is a fully remote position requiring consistent availability during UK business hours (GMT/BST).
The successful candidate will play a key supporting role in keeping tenant processes running smoothly, from initiating referencing checks through to managing documentation and handling maintenance-related queries. This is a straightforward but important role suited to someone who is organised, communicates clearly, and takes ownership of their responsibilities.
KEY RESPONSIBILITIES
- Initiate and follow up on tenant referencing checks in line with client procedures
- Upload, organise, and maintain documents accurately within the client's property management system
- Send tenancy-related documents to tenants for electronic signature and track completion
- Answer inbound maintenance calls, log queries, and route them to the appropriate parties
- Liaise professionally with tenants via phone and email on routine administrative matters
- Provide general administrative support to the property management team as required
- Ensure all records and documentation are kept up to date and filed correctly
REQUIREMENTS
- Matric (Grade 12) as a minimum qualification; a National Diploma or relevant NQF Level 6 qualification will be advantageous
- Excellent written and spoken English, with a clear and professional telephone manner
- Solid computer literacy, including experience with cloud-based document management or CRM systems
- Reliable fibre internet connection and a suitable, quiet home working environment
- Ability to work consistently during UK business hours (GMT/BST)
- Prior experience in an administrative, customer service, or property-related role
PREFERRED EXPERIENCE
- Experience working with a UK, US, or other international client in a remote capacity
- Familiarity with property management software or electronic signature platforms such as DocuSign or similar
- Background in property administration, lettings support, or tenant-facing customer service
- Experience handling inbound calls and managing queries in a professional setting
KEY COMPETENCIES
- Strong communication skills
- High attention to detail
- Strong organisational skills
- Ability to work independently
- Professionalism and reliability
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