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About skillspath
skillspath is a fast‑growing leader in the education and professional development sector, delivering high‑impact learning solutions to students, educators, and corporate partners worldwide. With a mission to empower learners through clear, compelling communication, skillspath relies on meticulous content quality and exceptional customer service. Our remote workforce is a cornerstone of our success, allowing talented professionals to collaborate across time zones while maintaining a healthy work‑life balance. Whether you thrive in the quiet of early mornings or the energy of late‑night hours, skillspath offers a flexible environment where your expertise as a proofreader and customer representative can truly shine.
Why This Role Is Unique
As a Proofreader & Customer Representative Specialist at skillspath, you will wear two complementary hats: the guardian of linguistic precision and the friendly voice that guides our clients through their learning journey. This hybrid position blends the analytical rigor of proofreading with the relational skills of customer support, creating a rewarding career path that develops both technical and interpersonal competencies.
Key Responsibilities
- Proofread Written and Digital Content: Review marketing collateral, internal documents, email campaigns, press releases, website copy, and e‑learning modules for spelling, grammar, punctuation, syntax, usage, and brand voice consistency.
- Cross‑Check References and Data: Verify factual accuracy of dates, statistics, citations, and hyperlinks. Maintain meticulous source logs to ensure traceability and compliance with industry standards.
- Ensure Brand Consistency: Align all content with skillspath’s style guide, tone guidelines, and visual identity, safeguarding a unified experience across every touchpoint.
- Collaborate with Editing Teams: Participate in virtual editorial meetings, provide constructive feedback, and coordinate with writers, designers, and subject‑matter experts to achieve flawless deliverables.
- Suggest Process Improvements: Identify bottlenecks in the editing workflow, propose automation tools or best‑practice adjustments, and champion efficiency initiatives.
- Deliver Outstanding Customer Support: Respond to inbound inquiries via email, chat, or phone, offering clear, empathetic assistance regarding course enrollment, technical issues, and policy questions.
- Maintain Customer Records: Accurately log interactions in skillspath’s CRM system, ensuring data integrity and facilitating seamless follow‑up.
- Educate and Upsell: Recognize opportunities to recommend additional skillspath services or resources that meet the learner’s needs, contributing to revenue growth.
- Handle Night‑Shift Operations (if selected): Provide continuous coverage for global learners, ensuring that support and content quality remain uninterrupted across time zones.
Essential Qualifications
- Bachelor’s degree in English, Communications, Journalism, Education, or a related field.
- Minimum of 2 years of professional proofreading or copy‑editing experience, preferably in an educational or digital media environment.
- Demonstrated ability to spot and correct errors in both print and digital formats with a keen eye for detail.
- Proficiency with Microsoft Office Suite, Google Workspace, and industry‑standard editing tools (e.g., Adobe Acrobat, Grammarly, or similar).
- Excellent written and verbal communication skills, with a strong command of American English conventions.
- Experience using customer relationship management (CRM) platforms such as Salesforce, HubSpot, or Zendesk.
- Ability to work independently in a remote setting while meeting strict deadlines and managing multiple projects simultaneously.
- Flexibility to work either day or night shift schedules, including occasional weekend coverage.
Preferred Qualifications
- Certification in proofreading or editing (e.g., Certified Proofreader, AP Style Certification).
- Familiarity with content management systems (CMS) like WordPress or Drupal.
- Experience in the education technology sector or with e‑learning platforms.
- Multilingual abilities, especially in Spanish or French, to support skillspath’s diverse learner base.
- Previous remote work experience with a proven track record of self‑motivation and accountability.
Core Skills & Competencies
- Detail Orientation: Ability to detect subtle errors and inconsistencies that could affect brand credibility.
- Rapid Reading & Editing: Efficiently process large volumes of text without compromising quality.
- Resourcefulness: Skilled at locating authoritative sources, verifying data, and resolving ambiguities.
- Multitasking: Comfortable juggling several assignments, shifting priorities, and meeting tight turnaround times.
- Customer Empathy: Genuine desire to help learners, paired with the patience to address complex queries.
- Technical Savvy: Comfortable navigating digital platforms, troubleshooting basic technical issues, and learning new software quickly.
- Team Collaboration: Strong interpersonal skills for virtual teamwork, including clear written communication and constructive feedback.
Career Growth & Learning Opportunities
skillspath invests heavily in employee development. As a Proofreader & Customer Representative Specialist, you will have access to:
- Annual professional development stipend for courses, certifications, or conferences related to editing, customer experience, or educational technology.
- Mentorship programs pairing you with senior editors and customer success leaders.
- Internal training modules on advanced proofreading techniques, brand storytelling, and CRM mastery.
- Pathways to senior editorial roles, content strategy positions, or customer success management, based on performance and interests.
Work Environment & Culture at skillspath
Our remote‑first culture emphasizes trust, autonomy, and collaboration. Key cultural pillars include:
- Flexibility: Choose a shift that aligns with your personal rhythm—day or night—while enjoying a fully remote setup.
- Inclusivity: skillspath celebrates diverse perspectives and encourages an environment where every voice is heard.
- Innovation: We continuously explore new tools and processes to enhance content quality and customer satisfaction.
- Well‑Being: Access to mental‑health resources, virtual wellness workshops, and a supportive community of peers.
- Recognition: Regular acknowledgment of outstanding work through awards, shout‑outs, and performance bonuses.
Compensation, Perks & Benefits
skillspath offers a competitive salary package commensurate with experience, along with a comprehensive benefits suite that includes:
- Health, dental, and vision insurance plans with employer contributions.
- Retirement savings options (401(k) with matching contributions).
- Generous paid time off (PTO) and paid holidays.
- Remote‑work allowance to cover home office equipment, internet, and ergonomic accessories.
- Performance‑based bonuses and quarterly incentive programs.
- Employee assistance program (EAP) for personal and professional support.
- Access to a library of e‑learning courses to further your skill set.
How to Apply
If you are passionate about perfecting language, enjoy solving customer challenges, and thrive in a flexible remote environment, skillspath wants to hear from you. Submit your resume, a cover letter highlighting relevant experience, and a short writing sample that showcases your proofreading prowess. Our recruitment team reviews applications on a rolling basis, and qualified candidates will be contacted promptly for a virtual interview.
Join skillspath Today
Become part of a forward‑thinking organization where your attention to detail directly impacts the learning journeys of thousands of students worldwide. At skillspath, your work matters, your growth is nurtured, and your voice is valued. Apply now and start shaping the future of education—one perfectly polished sentence at a time.
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