Overview:
The Promo Claim Admin is responsible for ensuring timely, accurate, and compliant processing of customer promotion claims. This role supports the end-to-end claim management process, including claim verification, payment processing, customer deduction settlement, and proper documentation management to maintain strong financial control
Responsibilities:- Promotion Claim Processing
- Process customer promotion claims accurately and timely in accordance with company policies and approved promotional agreements.
- Ensure claims are recorded and processed within agreed service level timelines.
- Coordinate with relevant stakeholders to resolve claim-related issues or discrepancies.
- Customer Deduction Settlement & Clearing
- Review and reconcile customer deductions against supporting claim documents.
- Perform settlement and clearing activities for customer deductions in the system.
- Follow up on outstanding deductions and coordinate with Sales, Finance, and customers to resolve open items.
- Maintain accurate records of cleared and pending deductions.
- Claim Verification & Validation
- Verify the validity, accuracy, and completeness of customer claim submissions.
- Ensure supporting documents comply with approved promotion agreements, trade terms, and company policies.
- Identify duplicate, invalid, or unsupported claims and escalate exceptions when necessary.
- Perform detailed checks on claim calculations and supporting evidence before processing payment.
- Documentation & Filing Management
- Maintain organized and complete filing of all claim-related documents, both physical and electronic.
- Ensure supporting documents are properly archived for audit and compliance purposes.
- Support internal and external audit requests by providing required documentation.
- Maintain document retention in accordance with company policies.
- Reporting & Control
- Prepare periodic reports on claim processing status, outstanding deductions, and claim aging.
- Ensure compliance with internal control requirements and audit standards.
- Identify opportunities to improve claim processing efficiency and accuracy.
- Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, or related disciplines.
- Fresh graduates are welcome to apply. Prior experience in Accounts Receivable, Claims Administration, Finance Operations, or Trade Promotion Management is an advantage.
- Basic understanding of accounting, customer deductions, and claim settlement processes.
- Proficiency in Microsoft Excel and ERP systems (SAP preferred).
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and meet deadlines
Diploma or Bachelor's in Accounting, Finance, Business Administration or related; fresh graduates welcome; basic accounting and claim settlement understanding; Microsoft Excel and ERP (SAP preferred) proficiency; attention to detail and ability to meet deadlines.
Key Responsibilities
- processing promotion claims
- reconciling customer deductions
- verifying claim documents
Skills & Tools
Microsoft Excel, SAP
Job Details
- Category: Finance and Accounting
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — South Jakarta, Jakarta, Indonesia
- Languages: English
About PepsiCo
A global food and beverage company managing customer promotion claims. — Industry: Manufacturing