At EyeCarePro, we are the leading digital marketing agency dedicated to helping eye care practices grow through innovative, data-driven strategies. Our team leverages advanced SaaS platforms, proprietary systems, and AI-driven tools to deliver measurable results and continuously improve how we serve our clients.
This role is responsible for supporting day-to-day platform operations, ensuring data accuracy, assisting with client support, maintaining the support backlog, and helping deliver an excellent client experience.
Working closely with the Product Manager, this position plays a key role in supporting Project UP's continued growth by ensuring client requests are handled efficiently, reporting data is accurate, and platform administration is completed to a high standard.
Key Responsibilities
- Provide first-line support for Project UP client tickets, ensuring an initial response within one business day.
- Perform first-pass data validation and report quality assurance, including verifying practice figures before client meetings.
- Complete day-to-day platform administration, including user setup, client configuration, EHR and product mapping, and onboarding activities.
- Attend client meetings and internal data review sessions, capturing meeting notes, action items, and following up where required.
- Monitor and maintain the Project UP support backlog, ensuring tickets are prioritised and actioned appropriately.
- Escalate complex technical issues, data concerns, integration decisions, and product enhancement requests to the Product Manager.
- Support reporting and business intelligence activities by maintaining accurate data and dashboards.
- Assist with documenting processes, maintaining operational records, and identifying opportunities to improve workflows.
- Work collaboratively with internal teams to support ongoing product improvements and client success.
Required Skills & Qualifications
- Experience working with reporting data and business intelligence tools such as Power BI.
- Experience performing data validation, reconciliation, or quality assurance.
- Strong administrative, organisational, and time management skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable learning new software platforms and business systems.
- Relevant tertiary qualification (such as BCom Business Management or similar), completed or currently in progress.
Preferred Skills
- Experience using Freshdesk, Asana, or similar support and project management platforms.
- Exposure to SQL or reporting databases.
- Experience with SaaS platforms, onboarding, or platform administration.
- Experience working with EHR systems or healthcare technology is advantageous.
- Data analytics or business intelligence certification is beneficial but not required.
Experience
- 3–5 years' experience in administration, operations, data analysis, project coordination, client support, or a similar role.
Work Requirements
- 100% Remote (Work from anywhere)
- Must have:
- Personal computer and essential equipment
- Reliable high-speed internet
- Quiet, professional work environment
- Load-shedding backup (if applicable)
Perks & Benefits
- Competitive salary and paid time off
- Fully remote, flexible work culture
- Professional development and training opportunities
- Collaborative, supportive marketing and sales team
- Be part of a fast-growing, mission-driven company
How to Apply
To apply, please submit your resume along with responses to our short set of screening questions.
Note: If you do not hear from us within two weeks, please consider your application unsuccessful.
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