Project Manager - Direct Marketing
Remote, CA
$90-$110k plus bonus
For more information on benefits and what we offer please visit us at
https://www.exlservice.com/us-careers-and-benefits
[https://www.exlservice.com/us-careers-and-benefits]
The posted range is the hiring range for this role — a subset of the broader
range available to employees over time — and reflects base salary across our
national hiring scale. Final offers are based on several factors, including the
candidate's skills and experience, internal pay equity, work location, market
conditions for the role, and the specific scope and responsibilities of the
position. The top of the range is reserved for candidates who notably exceed the
requirements; the lower end applies to those with less experience or fewer
preferred qualifications. For positions based in higher-cost zones (e.g.,
California, New York, New Jersey), actual compensation may exceed the posted
range; your recruiter will share specifics during the process.
Oversee the business analytics PMO at a departmental level. Ensure continuous
improvement of project management practices. Provide strategic guidance on
project management. Lead a team of project management professionals.
Key Responsibilities:
Manage the complete lifecycle of direct mail, email, digital, trigger, and
prescreen marketing campaigns.
Develop project plans, timelines, implementation schedules, and delivery
milestones.
Coordinate detailed workflow activities across Analytics, Data Operations,
IT, Print Production, Digital Ops, Creative Services, and Compliance teams.
Monitor campaign progress and ensure deliverables meet client expectations
and contractual requirements.
Facilitate campaign kickoff meetings and operational readiness reviews.
Oversee campaign file intake, validation, processing, quality control, and
delivery activities.
Ensure compliance with file layouts, business rules, data specifications, and
operational procedures.
Coordinate source data acquisition, suppression processing, segmentation,
enhancement, and output generation.
Partner with Analytics teams to validate campaign selections, targeting
criteria, and performance metrics.
Ensure accurate implementation of campaign specifications and
client-requested changes.
Serve as a point of contact for clients and internal stakeholders throughout
campaign execution.
Lead status meetings and provide regular updates regarding project
milestones, risks, issues, and deliverables.
Manage client expectations and facilitate decision-making during project
execution.
Coordinate approvals for campaign files, creative assets, test results, and
production releases.
Build strong working relationships with internal and external partners.
Technical Skills & Experience
3+ years of project management experience.
Experience managing marketing campaigns, data operations, or operational
projects.
Experience working with cross-functional teams across multiple business
units.
Proven ability to manage multiple projects simultaneously.
Experience coordinating external vendors and service providers
Microsoft Excel
Microsoft PowerPoint
Microsoft Project, Smartsheet, Jira, Monday.com, or similar project
management tools
Ability to work independently and manage multiple priorities in a
deadline-driven environment
The soft skills for as follows:
Clear verbal & written communication skills
Asks effective questions
Problem-solving
Curiosity and investigative mindset
Collaboration
Flexibility
Learning agility
Openness to feedback
Managing ambiguity
Time management
Attention to detail
Planning and organization
Multitasking
Accountability
Cross-functional collaboration
RESPONSIBILITIES
Key Responsibilities
Manage the complete lifecycle of direct mail, email, digital, trigger, and
prescreen marketing campaigns.
Develop project plans, timelines, implementation schedules, and delivery
milestones.
Coordinate detailed workflow activities across Analytics, Data Operations,
IT, Print Production, Digital Ops, Creative Services, and Compliance teams.
Monitor campaign progress and ensure deliverables meet client expectations
and contractual requirements.
Facilitate campaign kickoff meetings and operational readiness reviews.
Oversee campaign file intake, validation, processing, quality control, and
delivery activities.
Ensure compliance with file layouts, business rules, data specifications, and
operational procedures.
Coordinate source data acquisition, suppression processing, segmentation,
enhancement, and output generation.
Partner with Analytics teams to validate campaign selections, targeting
criteria, and performance metrics.
Ensure accurate implementation of campaign specifications and
client-requested changes.
Serve as a point of contact for clients and internal stakeholders throughout
campaign execution.
Lead status meetings and provide regular updates regarding project
milestones, risks, issues, and deliverables.
Manage client expectations and facilitate decision-making during project
execution.
Coordinate approvals for campaign files, creative assets, test results, and
production releases.
Build strong working relationships with internal and external partners.
QUALIFICATIONS
Technical Skills & Experience
3+ years of project management experience.
Experience managing marketing campaigns, data operations, or operational
projects.
Experience working with cross-functional teams across multiple business
units.
Proven ability to manage multiple projects simultaneously.
Experience coordinating external vendors and service providers
Microsoft Excel
Microsoft PowerPoint
Microsoft Project, Smartsheet, Jira, Monday.com, or similar project
management tools
Ability to work independently and manage multiple priorities in a
deadline-driven environment
The soft skills for as follows:
Clear verbal & written communication skills
Asks effective questions
Problem-solving
Curiosity and investigative mindset
Collaboration
Flexibility
Learning agility
Openness to feedback
Managing ambiguity
Time management
Attention to detail
Planning and organization
Multitasking
Accountability
Cross-functional collaboration