Location: Remote
Department: Sales
Reports to: Implementation Management & Project Manager
Direct Reports: None
Type: Full-Time
Status: Exempt
Schedule: 8am – 5pm, M-F, with occasional evenings and weekends required to
support customer go-lives. Travel: 30–50%
Compensation: $88,000 - $97,000 + Annual Performance Bonus
About the Role
We're looking for a Project Manager II to independently lead customer
implementations from kickoff through go-live. You'll own successful product
installations and customer onboarding — managing timelines, expectations, and
cross-functional resources with solid judgment. This role involves extensive,
hands-on customer interaction, often in live hospital environments, and requires
someone who can clearly communicate, document thoroughly, and guide customers
confidently through the full implementation lifecycle.
What You'll Do
Implementation & Delivery
Independently lead customer implementations from kickoff through go-live,
owning timelines and driving accountability
Manage on-site installations and go-lives in hospital environments,
proactively anticipating and resolving issues
Integrate products and services with customer systems and processes
Ensure timely completion of internal and project documentation
Customer Relationship & Communication
Build customer rapport and manage expectations through confident, consistent
communication
Facilitate conference calls and customer meetings throughout the
implementation lifecycle
Serve as a trusted customer support resource when needed
Technical & Project Guidance
Guide site assessments and requirements gathering, applying implementation
best practices
Coordinate client and internal resources, assigning and tracking project
tasks
Partner with Engineering, Service, and Product teams to ensure smooth
handoffs
Training & Product Expertise
Deliver advanced product training on our core product lines (scrubEx, alEx,
scrubBank) and develop training materials
Lead consultation on new and existing products for customers and internal
teams
Provide product information and support to the broader team as needed
Leadership & Mentorship
Mentor team members on products, best practices, and customer education
Model best-in-class communication and implementation execution for less
experienced PMs
What You Bring
Bachelor's degree in Business, Project Management, or related field preferred
(or equivalent experience)
3–5 years of hands-on implementation or project management experience,
ideally customer-facing or in healthcare
Demonstrated ability to independently manage a full implementation lifecycle
Strong project management skills — planning, timelines, and risk mitigation
Excellent communication and facilitation skills with customers and internal
teams
Comfortable working in hospital environments and adapting to on-site
conditions
Proficient in MS Office (Word, Excel, Outlook); Salesforce experience a plus
Experience using AI tools to optimize workflows and support project delivery
Experience with Project Management tools (Asana, Plainview, JIRA, Monday.com)
PMP required; CSM a nice to have