ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses
— including Google, Uber, Paypal, Visa, Tinder, and many others — rely on
Sinch’s Customer Communications Cloud to power engaging customer experiences
through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it
easy. Our AI-infused Super Network, APIs, and applications ensure you can
connect with your customers reliably and securely, at every step of their
journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”.
These values are our foundation!
DESCRIPTION
We are seeking a highly organized and technically adept Project Manager II to
lead complex, cross-functional projects across our North America messaging
portfolio, including 10DLC, Short Code, MMS, Toll-Free Numbers (TFN), and RCS
related initiatives.
As a PM II, you will be the driving force behind our most critical initiatives.
Your role is to develop & execute project plans involving multiple stakeholders,
including large enterprise customer migrations, carrier & vendor integrations,
and large cross-functional product initiatives. You will act as the operational
glue across teams, driving daily workflows in Jira and Slack, supporting
high-stakes troubleshooting and escalations, and providing clear,
executive-level visibility through presentations and documentation. You are the
person who turns complex technical requirements into delivered operational
realities.
Your Impact & Responsibilities
End-to-End Project Delivery: Lead complex messaging initiatives including
large enterprise customer migrations, carrier integrations, as well as
managing small-to-medium traffic migrations, from initial scoping and
timeline planning through to final deployment and post-launch success
measurement.
Drive Carrier & Technical Integrations: Manage large-scale NA Messaging
technical projects, including new carrier or supplier onboarding activities
and intricate carrier integrations across the A2P ecosystem.
Own the Operational Workflow: Serve as the master of our North America
Messaging project ecosystem, optimizing cross-team collaboration and tracking
via Jira, Slack & other tools.
Manage Risks & Dependencies: Identify project risks and issues early, propose
mitigation options, and manage cross-team dependencies to keep deliverables
on track and remove execution blockers.
Triage & Resolve: Support critical troubleshooting activities and act as a
steady, organized point of contact during internal escalations, bringing the
right technical minds together to solve problems quickly.
Provide Strategic Visibility: Create high-quality presentation decks, project
updates, and specialized documentation to keep leadership, stakeholders, and
external partners aligned on project health and timelines.
Support Product Operations: Act as the go-to project management resource for
the broader Product Operations team, taking on ad-hoc initiatives that drive
business value and operational efficiency.
REQUIREMENTS
Experienced: You have 3-5+ years of technical project management experience,
preferably within the CPaaS, telecommunications, or A2P messaging industries.
Broad A2P Messaging Knowledge: A strong understanding of the North American
messaging ecosystem, including 10DLC, Short Code, Toll-Free, and MMS
requirements. RCS is a bonus!!
Migration & Integration Expertise: Proven experience leading complex
enterprise customer migrations and managing software or carrier integrations.
Tool Mastery: Advanced proficiency in Agile project management tools (such as
Jira, Confluence, Excel, MS Project, Asana, Smartsheet, etc) and
communication platforms (email, slack, MS teams) to drive workflow and team
alignment.
Structured & Agile: You are highly organized with a strong commitment to
deadlines, but agile enough to handle rapidly changing priorities and
complex, time-critical initiatives
Cross-Functional Leadership: The ability to influence, motivate, and align
engineering, product, and operations teams toward a common goal.
Crisis Management: Experience supporting technical troubleshooting efforts
and managing internal escalations calmly and effectively.
Solution-Oriented: You can move progress forward even when all the answers
aren't readily available.
Strong Communicator & Networker: Exceptional verbal, written, and
presentation skills, with a proven ability to build strong cross-functional
relationships, distill complex project data into polished executive updates,
and translate technical messaging topics for both technical and non-technical
audiences.
PMP Certification: A Project Management Professional (PMP) or similar
certification is considered a strong nice-to-have.
This is a remote opportunity, but candidates must reside near one of our hub
locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio,
TX; Denver, CO
Benefits
STAY HEALTHY: We offer comprehensive market competitive medical, dental, and
vision plans. A variety of supplemental plans are also provided to meet your
individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources
through our global Employee Assistance Program. Your mental health is as
important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k)
options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and
understand that performance at work requires time to rest at home and/or
rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways;
therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever
you are the most productive and successful. It is what you do, not where you
work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking
paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $75,000 - 112,000.
Factors which may affect starting pay within this range may include
geography/market, skills, education, experience, and other qualifications. This
role will be accepting applications until October 14, 2026 at a minimum. Please
note that the application timeline may be flexible to accommodate a
comprehensive candidate evaluation.