Job Description:
• Provides guidance and direction to a project team of individuals responsible for the review of highly complex insurance product, underwriting and related practices
• Ensures the timely and accurate completion of assigned individual and team tasks
• Develops scope and identify next steps for assigned projects
• Works with Management to develop reporting and analytics
• Collaborates with field management and the team to build and enhance dashboards
• Summarizes findings at an agent level and presents findings to management
• Analyzes cost/benefit across Product features & Underwriting Practices to ensure or increase optimization of profitability
• Participates in meetings with agents & managers to share results
• Works in conjunction with Internal Audit on confidential and/or special projects and employee investigations
• Conducts analyses to identify underlying trends and improvement opportunities and provides results and recommendations to management
• Develops policies and procedures relative to the audit process as indicated
• Reviews Underwriting reporting budget and analyzes cost-benefit
• Builds trials to evaluates opportunities for new vendor solutions to assess cost/benefit and potential to increase optimization across Product & Underwriting
• Performs special projects as requested and may provide guidance & direction for others working on the project
Requirements:
• Bachelor's degree in Business Administration, Insurance, technology, or a related field
• Conducting comprehensive internal quality audits and documenting findings
• Building consensus between managers of multiple areas
• Researching company procedures and guidelines as well as industry best practices
• Analyzing an operation, evaluate audit findings, develop opinions/conclusions and conduct closing meetings
• Analyzing problems to identify causes
• Applying advanced auditing tools and techniques
• Identifying trends and assess potential impact
• Working effectively under pressure
• Assessing fraud potential and make appropriate referrals for investigation
• Achieving stated objectives within designated timeframe
• Analysis and problem solving
• Project planning and management
• Risk assessment and root cause analysis
• Auditing/consulting/evaluating insurance processes
• Knowledge of insurance policy provisions and coverage terminology
• Knowledge of insurance laws and regulations
• Knowledge of underwriting quality standards
• Knowledge of rating & underwriting accuracy
• Knowledge of quality audit techniques and/or internal control concepts
• Knowledge of descriptive statistics
• Knowledge of audit sampling theories
• Knowledge of investigation techniques
• Knowledge of negotiation techniques
• Knowledge of advanced root cause analysis techniques
• Knowledge of quality concepts and conventions, such as Six Sigma, Total Quality, continuous improvement concepts, Quality Function Deployment, LEAN, etc.
• Knowledge of internal controls
• Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Access)
• Google Cloud Platform Dashboards
Benefits:
• Medical plans with multiple coverage options, including HSA eligibility
• Prescription drug coverage
• Dental and vision benefits
• Employee Assistance Program (confidential support services)
• Company-paid basic life insurance
• Optional supplemental life insurance and dependent coverage
• Short-term and long-term disability coverage
• Critical illness, accident, and pet insurance options
• 401(k) plan to support long-term financial goals
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax
• Company match of 50% paid on employee contributions up to 6% of pay
• Immediate vesting
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment
• Full-time new employees will receive up to 12 PTO days annually
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually
• Paid leave programs, including parental, bereavement, jury duty, and military leave
• Tuition assistance (up to $5,250 annually; 80% covered by ACG)
• Professional certification support with 100% reimbursement for eligible programs
• Complimentary AAA membership with roadside assistance and travel discounts
• Adoption assistance program