Remote Bilingual Construction Project & Service Operations Coordinator
Sellax Roofing | Commercial Roofing — Ontario, Canada
Location: Remote, Latin America
Schedule: Full-time, Monday–Friday, Ontario/Eastern Time
Languages: Professional English and Spanish
Commitment: Dedicated, long-term position
About the Role
Sellax Roofing is looking for a self-directed Construction Project & Service Operations Coordinator to manage the daily coordination of our commercial roofing projects, emergency service calls, repairs, maintenance and warranty work.
This is not a basic administrative or data-entry position. You will be trusted to organize people, investigate problems, find answers and keep work moving without constant supervision.
You will coordinate customers, field employees, subcontractors, suppliers and management while protecting schedules, budgets and customer commitments.
What You Will Own
Maintain the production and service schedule.
Coordinate crews, technicians, subcontractors and suppliers.
Confirm that access, materials, equipment, labour and approvals are ready before work begins.
Manage emergency leak calls, repairs, maintenance visits and warranty callbacks.
Communicate appointments, progress, delays and next steps to customers.
Track daily production and organize recovery plans when work falls behind.
Investigate operational problems and implement practical solutions within your authority.
Bring management recommendations—not only problems—when approval is required.
Maintain accurate tasks, notes, labour hours, photographs, documents and communications in JobTread.
Track additional work, change requests and supporting documentation.
Review project budgets and compare estimated costs against actual labour, materials, equipment and subcontractor costs.
Identify cost overruns, idle labour, wasted trips, missing costs and unbilled work.
Prepare complete project and service records for operational review and billing.
Turn recurring problems into better procedures, checklists and systems.
What We Are Looking For
Professional spoken and written English and Spanish.
Experience in construction coordination, field-service operations, property maintenance or a similar environment.
Strong leadership and the confidence to hold employees, subcontractors and suppliers accountable.
Ability to coordinate multiple projects and urgent service requests under pressure.
Strong independent problem-solving and research skills.
A proactive approach: identify risks and communicate before they become emergencies.
Knowledge of construction budgeting, job costing and basic financial analysis.
Ability to review budget-versus-actual costs, labour productivity and projected cost to complete.
Strong Excel, organizational and digital-system skills.
Professional customer communication and complaint-management skills.
Good judgment about when to act independently and when approval is required.
Persistence when the first solution does not work.
Reliable internet, computer and professional remote workspace.
A genuine desire to build a stable, long-term career with Sellax Roofing.
Commercial roofing and JobTread experience are preferred but are not mandatory for someone with strong construction or field-service experience who can learn quickly.
The Right Person for This Position
You will succeed in this role if you naturally take ownership, follow through without reminders and continue working until an issue is resolved.
You are comfortable finding missing information, making decisions, having difficult conversations and coordinating people remotely. You do not simply report problems—you investigate them, develop options and recommend the best next action.
We value honesty, reliability, long-term commitment and people who want to help build better systems as the company grows.
How Success Will Be Measured
Projects and service calls remain organized and moving.
Crews arrive prepared with the required access, materials and equipment.
Customers receive timely and professional communication.
Commitments are completed without repeated management follow-up.
Preventable delays, wasted trips and idle labour are reduced.
JobTread information remains accurate and current.
Budget and profitability risks are identified early.
Change-order and billing documentation is complete.
Recurring operational problems are converted into lasting improvements.
Shortlisted candidates will complete a live interview in both English and Spanish and work through practical construction, customer-service and problem-solving scenarios.
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